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7925 FM 1960 W Reviews
Read reviews from customers who used our services at 7925 FM 1960 W
Total reviews
389
Average Rating
4.6/5
The technician showed on time checked the icemaker. He was very thorough and replaced my icemaker. He also gave more information on how the refrigerator works.
Walter W,
Customer service response - Thank you for taking the time to leave a review of Sears Appliance Repair. We appreciate your feedback and are glad to hear that our technician was thorough and provided helpful information about your refrigerator.
Sears Home Services on 1706711975060
Vernetta F,
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on 1706011309758
Polite and friendly. Did a great job.
Mary G,
Customer service response - Thank you for taking the time to leave a review. We are glad to hear that you found our technicians polite and friendly, and that they did a great job. Your feedback is greatly appreciated.
Sears Home Services on 1707470391401
Jose listened to me and knotted his head has I was talking that he understood what I was saying. 5 STAR ***** for Jose. Jose gave me multi solutions on my refrigerator repairs. Thank You Sears Repair Management for employing the right people.
Mike P,
Customer service response - Thank you for taking the time to leave a review for Sears Appliance Repair. We appreciate your kind words about our technician Jose and his ability to understand your concerns. We will continue to employ skilled professionals like Jose to provide excellent service to our customers. Thank you again for your feedback.
Sears Home Services on 1705568622625
Got the washer fixed, boxed up all the trash, was personable. Outstanding!!! Would highly recommend!!!!!!!
P H,
Customer service response - Thank you for your kind review! We are glad to hear that we were able to fix your washer and that you found our service to be outstanding. We appreciate your recommendation and hope to assist you again in the future.
Sears Home Services on 1706713236226
Excellent service.
Grace H,
Customer service response - Thank you for taking the time to leave a review! We are glad to hear that you had an excellent experience with Sears Appliance Repair.
Sears Home Services on 1707372987321
Diane J,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1705032888194
The technician, Jaime, was very experienced and efficient. He found the problem, went to pick up a part, returned and installed so it was all completed with one visit. Exceptionally good and quick service at a reasonable cost.
Leo K,
Customer service response - Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that Jaime provided you with experienced and efficient service, resolving the issue in one visit. We aim to provide exceptional service at a reasonable cost. Thank you again for choosing Sears Appliance Repair.
Sears Home Services on 1707354270240
Awesome work
PJ J,
Customer service response - Thank you for your kind words and for taking the time to leave a review. We greatly appreciate your feedback!
Sears Home Services on 1707354860715
1. First, we didn't seek the appointment for the appliance Repair. 2. Second, the appointment was for the Dryer Duct Cleaning. 3. We got sick of calling & asking not to send the same techs who were sent last time on Nov29th, 2023. 4. But you sent the tech for Appliance Repair -- just the opposite! 5. For this purpose, I called for hours (!) every day this past week & talked to multiple people on the phone for getting this, but the result turned out zero!! 6. The worst part is that Sears charged me $100 (every time) I called for making sure the purpose of the appointment... 7. Now, I will be calling Sears again for days to get refund for several hundred dollars... 8. The point is that It's not the Sears I have known for decades! 9. To close, you need to 'immediately' replace the 'tech support' that takes care of your communication, since it is real BAD!!
Manveer S,
Customer service response - We apologize for the inconvenience and miscommunication regarding your appointment for dryer duct cleaning. We appreciate your feedback and will take it into consideration to improve our tech support and communication. Thank you for bringing this to our attention.
Sears Home Services on 1707321655852
