7925 FM 1960 W Reviews
Showing most recent reviews from verified customers of Sears Home Services
Grace H
Excellent service.
Customer service response - Thank you for taking the time to leave a review! We are glad to hear that you had an excellent experience with Sears Appliance Repair.
Sears Home Services on February 08, 2024
Diane J
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on January 11, 2024
Leo K
The technician, Jaime, was very experienced and efficient. He found the problem, went to pick up a part, returned and installed so it was all completed with one visit. Exceptionally good and quick service at a reasonable cost.
Customer service response - Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that Jaime provided you with experienced and efficient service, resolving the issue in one visit. We aim to provide exceptional service at a reasonable cost. Thank you again for choosing Sears Appliance Repair.
Sears Home Services on February 07, 2024
PJ J
Awesome work
Customer service response - Thank you for your kind words and for taking the time to leave a review. We greatly appreciate your feedback!
Sears Home Services on February 07, 2024
Manvir K
1. First, we didn't seek the appointment for the appliance Repair. 2. Second, the appointment was for the Dryer Duct Cleaning. 3. We got sick of calling & asking not to send the same techs who were sent last time on Nov29th, 2023. 4. But you sent the tech for Appliance Repair -- just the opposite! 5. For this purpose, I called for hours (!) every day this past week & talked to multiple people on the phone for getting this, but the result turned out zero!! 6. The worst part is that Sears charged me $100 (every time) I called for making sure the purpose of the appointment... 7. Now, I will be calling Sears again for days to get refund for several hundred dollars... 8. The point is that It's not the Sears I have known for decades! 9. To close, you need to 'immediately' replace the 'tech support' that takes care of your communication, since it is real BAD!!
Customer service response - We apologize for the inconvenience and miscommunication regarding your appointment for dryer duct cleaning. We appreciate your feedback and will take it into consideration to improve our tech support and communication. Thank you for bringing this to our attention.
Sears Home Services on February 07, 2024
Wynona H
KAREN W
Jeanie J
Tim N
Desirea A
