7925 FM 1960 W Reviews
Showing most recent reviews from verified customers of Sears Home Services
linda G
No one showed up..so upset We had a time between 8:00 a.m. and 5:00 p.m. we were home all day didn't go anywhere and he never showed up such BS
Customer service response - We apologize for the trouble you've faced, linda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 24, 2024
Maria F
I got the WORST service from Sears Home Services, the customer service is terrible! A technician came to my place to supposedly fix my fridge. He did nothing and charged $ 140 dlls for gave me a telephone number and a false report. Had to solve it by myself, so I lost time and money, and Sears didn’t took any responsibility in this. So if you don’t want to loose money and you want to save your self from a bad experience, NEVER hire Sears.
Customer service response - We apologize for the trouble you've faced, Maria. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 02, 2024
Fu E
ABSOLUTELY HORRIBLE COMPANY AND ABSOLUTELY HORRIBLE EXPERIENCE - Tech Donavon looked at my appliance for less than 5 minutes. He only took off the front panel and looked at it, didn't even try to figure out what the issue was. Then, he didn't even put the panels back on, and just left a huge mess behind him. He refused to answer my questions and said he'd issue an inspection report which I PAID FOR BUT NEVER RECEIVED. It took trying over 100 different phone numbers in order to reach a real person with Sears Home Services. After finally reaching a real person, I was promised to receive my report within 24 hours. I have called every single day since and been promised every single day to receive this report and 11 days later STILL NO REPORT. This is not how a professional company should run. SHAMELESS.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 25, 2024
Tiana B
I was charged $174 for labor, just for a button to be turned to “cool”. The tech was not even there more than 15 mins. This service is a scam. I blame Sears not the tech.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 25, 2024
Manish P
Customer service response - Manish, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on July 20, 2024
Kevin M
The technician NEVER showed up. He falsified documents that I DID NOT SIGN. If I could rate NO stars, I would. He NEVER came to the, he did NOT do any work; I did not sign ANYTHING and nothing was repaired. This tech is totally dishonest
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 27, 2024
Pherl B
Sears technicians are the worse No consideration for customer Technician ruined the back of my washer - was working when he came to diagnose problem - whatever he did - washer wouldn't turn on after he left Left 4 messages for technician to come back and turn on washer - non- responsive Would never purchase a Sears home warranty o
Customer service response - Thank you for taking the time to bring this to our attention, Pherl. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on June 20, 2024
Susan P
After waiting all day, the Technician NEVER showed up. I called Sears at 7pm and spoke with agent. He told me I would have to wait 48 hours for a dispatcher to call me!! He would not reschedule an appt for me. I called back this morning and now, once again, have an appt for tomorrow. Cross your fingers someone shows up!!
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 20, 2024
Fernando J
These people have horrible customer service. They will cancel your appointment and say they reached out when they didnt. You will call them back to ask why they cancelled and they will tell you that the technician will come back. At the end of day, you will call back asking for technician and they will say you need a new workorder so cant reschedule.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 03, 2024
Jennifer B
Inexperienced technician and asked to use my WiFi password
Customer service response - Thank you for taking the time to bring this to our attention, Jennifer. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on May 28, 2024
