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7925 FM 1960 W Reviews
Read reviews from customers who used our services at 7925 FM 1960 W
Total reviews
394
Average Rating
4.6/5
No repair done,to far gone
Bob H,
Customer service response - Thank you for your feedback, Bob! We're sorry to hear the appliance was beyond repair, but we appreciate you choosing our service.
Sears Home Services on 1758069590110
Jaime was outstanding
Tom H,
Customer service response - Thank you for your positive feedback, Tom! We're glad to hear that Jaime provided outstanding service.
Sears Home Services on 1757983758797
Great repair technician, Floyd
Rita W,
Customer service response - Thank you for your positive feedback, Rita! We're glad to hear that Floyd provided great repair service.
Sears Home Services on 1757905564607
William S,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1757906899819
John did an outstanding job repairing my Maytag dishwasher! So polite, calm, cool, and proficient! My dishes will now be clean!! 😀😀😀 Best Regards, Louis Martinez
Louis M,
Customer service response - Thank you for your positive feedback, Louis! We're glad to hear that Archie provided fast, efficient, and courteous service.
Sears Home Services on 1757642598821
Tech was professional, friendly and answered all my questions.
Deb H,
Customer service response - Thank you for your positive feedback, Deb! We're glad to hear that our tech was professional, friendly, and answered all your questions.
Sears Home Services on 1757654328718
After waiting and waiting since the week of August 25, the repairs are finally, hopefully completed… Mark came today, on time, very professional. He was timely in his work, and gave me useful info about the washer problem. He was knowledgeable and courteous. The Scheduling system however, is horrible and not very user friendly. You can NOT talk to a human for anything, EVER! The text msgs or emails that are sent or sporadic, and oftentimes confusing. By the time a repairman gets to your home, you are just exhausted from trying to see when, exactly someone will arrive to fix the issue. I would have called another repair company, but I do have a Sears Maintenance Plan which paid for the services. I don’t blame Mark or any of the other guys that I did talk to, they just do the actual repairs—so it’s not their fault. Sears scheduling dept.needs to do a better job on correctly scheduling the work and then following through in a reasonable time. They are wasting the professional technicians time and my time.
Deborah H,
Customer service response - Thank you for your feedback, Deborah! We're glad to hear that Mark was professional and informative. We apologize for the scheduling issues you experienced and appreciate your patience. Your comments will help us improve our service.
Sears Home Services on 1757378742427
The repair man was experienced and knew what to look for.
Carl C,
Customer service response - Thank you for your positive feedback, Carl! We're glad to hear that our repairman was experienced and knew exactly what to look for.
Sears Home Services on 1757033058818
Jamie is excellent at what he does! He has lots of work experience and was able to find and fix the issue on the first attempt. He has great work ethic and I enjoyed the sharing of knowledge during the repairs. Highly recommend him!
Dusty D,
Customer service response - Thank you for your positive feedback, Dusty! We're glad to hear that Jamie was excellent, knowledgeable, and efficient in fixing the issue. We appreciate your recommendation!
Sears Home Services on 1756081827552
Francisco was VERY ATTENTIVE to the details. My refrigerator was making a very loud and aggravating noise. He patiently took the machine apart without any problems and although it took a minute to defrost all of the ice that was on the motor— he did it. He carefully replaced all the necessary parts and reassembled everything. I will admit the technician that came BEFORE him didn’t properly assess the situation and just guessed at what parts to order. Granted we only needed 2 of the 5 parts, but it was because of Francisco’s experience that he knew he needed to be more proactive and look before he just replaced unnecessary parts. Saved MONEY! And I appreciate that!! If I have another issue with ANY APPLIANCES…I’ll be REQUESTING FRANCISCO!! This warranty is WORTH EVERY PENNY!!
N J,
Customer service response - Thank you for your positive feedback, N Johnson! We're glad to hear that Francisco was attentive and proactive, saving you money by accurately assessing the situation. We appreciate your trust in our service and look forward to assisting you with any future appliance needs.
Sears Home Services on 1756081917924
