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7925 FM 1960 W Reviews
Read reviews from customers who used our services at 7925 FM 1960 W
Total reviews
389
Average Rating
4.6/5
Review:Sears technician replaced the part in the refrigerator/Freezer. He said give it a day. Well the freezer made some ice alright. But today, 4/4/2025, after the icetray had ice in it, it started to spill water around the top of the freezer door, just like it did before. It looks like the problem has not been fixed. water still leaking out of the freezer top. This, after four Sears Technicians have. Come and try to fix it. How do you want me to rate the technicians? The problem remains I have water on the floor every time it tries to make ice????? So now what are you going to do??
Angelo O,
Customer service response - We apologize for the trouble you've faced, Angelo. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743988411630
Great experience with my technician, Kelvin. Very knowledgeable of my dryer (it’s very old). He was able to identify the problem within 7 minutes. He ordered the part and came by today to install. Very efficient and quick. Great personality!
Juanita G,
Customer service response - Thank you for your positive feedback, Juanita! We're glad to hear that Kelvin provided knowledgeable, efficient service and made the experience enjoyable for you.
Sears Home Services on 1743384226458
Nicole J,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1742956398552
Isabel A,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1742518791521
Kelvin is excellent with in home repairs & interactions with home owners.
Fred F,
Customer service response - Thank you for your positive feedback, Fred! We're glad to hear that Kelvin provided excellent service and interactions during your in-home repair.
Sears Home Services on 1742180757627
Jesse M,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1740700468426
Archie was very knowledgeable and professional. He diagnosed the issue and resolved it quickly. He also let us know what to watch for to prevent problems in the future. Our refrigerator is 19 years old and still going strong thanks to Archie.
Bailey H,
Customer service response - Thank you for your positive feedback, Bailey! We're glad to hear that Archie provided knowledgeable and professional service, keeping your refrigerator running strong.
Sears Home Services on 1740287850522
Joseph M,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1738281304325
Carolyn B,
Customer service response - Hi , thanks for the rating! We're happy to hear you had a positive experience. If you have any ideas on how we can earn that extra star, please let us know.
Sears Home Services on 1738038863870
Same day appointment which is great when your dryer isn’t working. Service technician was knowledgeable and engaging about problem with dryer. Will use service again if needed.
Ann J,
Customer service response - Thank you for your positive feedback, Ann! We're glad to hear you appreciated the same-day appointment and found our technician knowledgeable and engaging.
Sears Home Services on 1737428971774
