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4201 Main St Reviews
Read reviews from customers who used our services at 4201 Main St
Total reviews
209
Average Rating
4.5/5
I’ll just start by saying that when the right technician was finally sent to do the repairs, LT was capable and did a good job and made himself available and went above and beyond. I can’t say the same for the entire Sears home services team, however! So the five stars apply only to LT but not the remainder of the Sears home services staff and definitely not for Sears online or phone communications. Reaching a live agent on chat, or calling the phone number is the most complex process I’ve ever had to endure. I can’t say tell you with conviction that I have had better experience and results elsewhere. I’ve dealt with this recurring issue with my fridge since Dec 23. Problem diagnosed by LT and parts ordered and paid for prior to job completion. Then the pain started and this back and forth has taken nearly three months to complete because Sears home services cannot seem to understand the importance of continuity of care. Several different technicians were sent to complete the job. Every time a technician comes other than LT, they either are unfamiliar with the fridge, lack knowledge on how to fix or they had no clue that there were prior appointments and work completed and that this is a recurring problem. The disarray in communication is unfathomable. I’ve lost a lot of energy getting this problem taken care of and have had to throw away at least 3 loads of food and foodstuffs from a fully loaded fridge. Not a happy customer…
Jamal S,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1772670429326
Tech quickly addressed the problem and didn’t stop til problem/repair was resolved.
josephine F,
Customer service response - Thank you for the 5-star review, Josephine! We're happy to hear that our tech quickly addressed and resolved the problem.
Sears Home Services on 1772419666118
Michael was great. Here and gone in an hour to repair our refrigerator doors. Sears kept us posted of his arrival time and I paid electronically. The charge was reasonable. Thank you.
Marsha S,
Customer service response - Thank you for the 5-star review, Marsha! We're happy to hear that Michael efficiently repaired your refrigerator doors and that you found the service and communication satisfactory.
Sears Home Services on 1771288446585
Kelvin was very polite and professional and helpful.
Roland C,
Customer service response - Thank you for the 5-star review, Roland! We're happy to hear that Kelvin was polite, professional, and helpful.
Sears Home Services on 1769997190118
Otis C,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1769746822081
Karen D,
Customer service response - We appreciate the 5-star rating ! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1768881338612
ROGER P,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1768354281262
Kelvin was a great repairman. Communications was great and he finished the part install very quickly.
Carl J,
Customer service response - Thank you for the 5-star review, Carl! We're happy to hear that Kelvin provided great communication and quickly completed the part installation.
Sears Home Services on 1768181418045
Craig M,
Customer service response - Thank you for the amazing 5-star review ! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1767661398593
Frances G,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1767318820059
