4201 Main St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Joey was excellent
Joey went out of his way to help us by finding the appropriate part and fixing our appliance the same day. A day after another technician stated that the part was not available.
Sarita S, Houston, TX
Refrigerator diagnosis
Joey Gonzalez is a good guy and a real pro. Good with listing our options. Thank you
Joseph B, Houston, TX
Good people - Bad web platform
Alejandro was fantastic! But you must change your web platform to allow easy transfer to a live person. It's a nightmare, as is, if you call from your appointment phone number as it defaults to the status of what is currently with no ability to talk to someone. In my case i found a part that was backordered (until early January) and tried to advise you of that but It was next to impossible. After several hours I was able to chat with a live agent and get things squared away. Very frustrating experience. The service technicians were great and should be commended. It will be hard to use this web platform system again though.
John T, West University Plac, TX
Raul did great
Raul was very professional, knowledgeable, and very informative. Thank you.
Martha G, Houston, TX
Highly recommend Kevin R
On time Very polite and informative Very nice young gentleman
Peter B, Houston, TX
Very Professional and knowledgeable
Technician repaired my Washer, explained what wrong with it and leveled my washer. Replaced hot and cold water valves. He even told me how to take care of my washer. Thank you, Mr Kenneth
Diana San Miguel, Houston, TX
Dishwasher check
Very professional him and his co worker…very knowledgeable about what they were doing
Raymond B, Houston, TX
Furnace maintenance
Great service,good attitude, knowledgeable
William S, Houston, TX
Gas dryer repair
Technician was on time, quickly replaced the needed parts, took old parts. Overall a very pleasant experience.
William W, Houston, TX
Alexander
Experienced. Knowledgeable and ever so polite. Eager to help.
Desiree B, Houston, TX
