4201 Main St Reviews

The Sears Warranty Service is definitely not worth the money. I have paid for months and now finally need to use the service to repair my oven display. They want to tear apart the oven and send the part to be rebuilt which could take from 2-4 weeks then mail it back to me and have me schedule another service call. For the money I have paid for the warranty service I could have bought a new oven and had it installed in one day. Buyer beware don't be a sucker like I was......

From the very first appointment I rearranged so I can be home and wait for the text it's from 8:00 to 5:00 I think 8:00 to 6:00 take never showed up got a text mid afternoon that it had been rescheduled from then on did you reschedule appointment was either no but ones home or the wrong apartment it kept going to apartment 302 or 1302 my apartment number is 1402 when I first recognized it's on the requisition I called Conn's the warranty company Sears still the apartment number stayed the same and it kept saying no one was home I rearranged my schedule appointments to be home to make sure I'm home when the tech came I kept getting a text no one is home I got a picture of a front door that was not mine and I sent them a picture of my front door it was very frustrating for me I'm a senior citizen with CAD this has put my health in very rigorous condition finally a text showed up and I eventually got my refrigerator fixed I'm very disappointed and serious repair service. I text my home number to have them call me when they made it to the premise I got one call and one text showed up he needed a part when it when the part came it was a different tech and of course the first few times I got that text no one home when I tried getting it back on the same day I'll get a text if he's on his way he'll be there still no one came.

You are sending the same technician over and over again despite my request for someone more professional and knowledgeable. He was initially late by 6 hours for his first appointment and never updated this time on app. He didn’t have the ladder so had to borrow mine. He proceeded to tell me that my AC issue was preexisting with any prior knowledge he asserted that I fraudulently purchased the home warranty. Yesterday, he alleged that the home inspection company wasn’t qualified enough to assess HVAC and the previous owner charged the system before home inspection and maliciously covered the AC refrigerant leak. He apparently has 36 years of fraud experience and he is most knowledgeable about this. His supervisor hasn’t contacted me despite my numerous requests. You are leaving me very few options to resolve this and I will explore this further. I understand that you have a numerous complaints about your practices in state of Tx and I will add to that is this remains unresolved and I along with previous owner of this property get accused of fraud and theft

Terrible. The technician did not show up but closed out my service order

Did not perform service

Didn't bother to read notes or contact us before coming out and went to wrong address. Instead of calling or texting, chose to just cancel job leaving us once again with no fixed appliance. Would give a zero if possible.

I've been waiting since 0800-1200 today for Alejandro to show up, but he still hasn't arrived.... it's now 1:00pm, he is an hour; Service Order # 10905775, Service Date 08/19/2024; when I called Sears Home Services, they said "call Choice Home Warranty as they are the ones who ordered the service; however, I've received direct emails and text messages from Sears Home Services confirming the appointment for today..... I'm not at all satisfied with the Services provided by Sears Home Services.

The technician did not come at the scheduled time. It looks like He arrived an hour earlier when no one was available at the house and left. SO no repair was done

First time my Appointment was on July 29th. Technician passed by my house while I was standing and waiting for him by the door but he drove off. I thought he's coming back but never came back. I called the agent and they said he didn't have my unit# so they said they will send him back but after 6pm, he didn't come back so I called again but he closed his work order saying he didn't have unit# on the second time but he had my phone# but never called me to ask where my place is when he arrived. I even left text and voicemail right are he drove off but never heard back from him or returned. I finally got another appointment today on 8/5 and saw technician arriving soon on tracking system they sent but I didn't see anybody came to my house on my security camera but I received receipt by email saying my repair completed. Now I'm waiting for Rep to answer my call as I'm on hold for more than 20 min now. Same technician that was assigned for the 3rd time did no show. I do not want to have Edwin C to be my technician to come out to my place ever again. My repair is still pending. Update: since they couldn't reschedule me, my home warranty company has contacted them again and requested to make urgent appointment but they booked me on 14th. I have to wait another 7 days. I waited more than 2 weeks for urgent request and I have to wait another week for technician after technician no show 3 times.

NEVER SHOWED UP. Scheduled an appointment for refrigerator repair today between 9 AM and noon. It’s now 5 PM, and the technician has not shown up yet (5 hours after promised appointment window.) Online appointment tracker has been steadily delaying our technician’s ETA all day long - currently ETA is 7:35 PM!! No way to reach a human to check status and no way to cancel online. Never again!!