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4201 Main St Reviews
Read reviews from customers who used our services at 4201 Main St
Total reviews
209
Average Rating
4.5/5
Terrence K,
Customer service response - Thanks for the great rating, Terrence! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1741915976522
Lena F,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1737518834147
Very Helpful.
Cassandra C,
Alejandro did a very good job. You have a problem with scheduling and timing window that you give for the service. Mi first appointment Saturday the 4th, I waited the entire day, you keep changing the hour and finally cancel the service and gave me another appointment 2 days later without consulting agin from 7am to 6 pm. This systemn may work for a "house wife" that stays at home all the day long but not for people that work or need to go out for other chores. Most companies give a window of 2 hours that is reasonable.
Homero A,
Annie L,
The assignment was to fix the ac unit. A large amount of Freon was added. Alas, the unit is still not cooling and I was not provided with a written summary of the work completed.
Plateau P,
Customer service response - We apologize for the incomplete cooling repair and lack of a written summary, Pat. We appreciate your feedback to help us improve our service.
Sears Home Services on 1752455953449
Just said it was working now.
Michael V,
Customer service response - Thank you for the fantastic review, Michael! We're delighted to hear that our technician provided polite and informative service, ensuring everything was functioning properly.
Sears Home Services on 1724567244959
Surly attitude
James B,
I had a horrible experience with my Sears technician. He lied about price parts and got upset when I asked questions about parts and labor prices. He tried to charge me $400 for two parts that cost less than $100 total.
Justin F,
Customer service response - We're really sorry to hear about your experience, Justin. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1776814483316
Edited to add: I have now spent hours of time calling every available number and combing through the website to talk to someone about getting a refund for services I NEVER RECEIVED. When I put in the order number, the system hangs up on me. I requested a repair to my washer/dryer. The technician came out, said that two parts needed to be replaced, and I paid $506 in advance for the parts and service. Later that day, I changed my mind and cancelled the order. However, my money was never refunded, and I can't get anyone to help me get a refund. Their website and phones are AI only. My order number is considered "completed," so the system cannot find it; then it hangs up on me. The technician is also not helping me resolve the issue.
Julie D,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1774398124962
