4201 Main St Reviews

The assignment was to fix the ac unit. A large amount of Freon was added. Alas, the unit is still not cooling and I was not provided with a written summary of the work completed.

Just said it was working now.

Surly attitude

I had a horrible experience with my Sears technician. He lied about price parts and got upset when I asked questions about parts and labor prices. He tried to charge me $400 for two parts that cost less than $100 total.

Edited to add: I have now spent hours of time calling every available number and combing through the website to talk to someone about getting a refund for services I NEVER RECEIVED. When I put in the order number, the system hangs up on me. I requested a repair to my washer/dryer. The technician came out, said that two parts needed to be replaced, and I paid $506 in advance for the parts and service. Later that day, I changed my mind and cancelled the order. However, my money was never refunded, and I can't get anyone to help me get a refund. Their website and phones are AI only. My order number is considered "completed," so the system cannot find it; then it hangs up on me. The technician is also not helping me resolve the issue.

HORRIBLE experience. A BOT only. Absolutely cannot speak to anyone. Repairman said he came. No way. I live in a high-rise with concierge

Tech was great. Price was ridiculous! Over $350.00 just for labor and less than an hours work. Water pump replacement. This repair cost about half on a new washer. I will look elsewhere for my next appliance service.

Good afternoon. I am writing this review for technician and the entire repair systems. First, I will review today's technician. Today's technician was mildly speaking rude. When he first arrived, I was baking and my oven is near by the fridge. I apologized and just told him that I may have to interupt his work at one point to take my dish out of the oven. He said that he needs room to work and that if I want, I can reschedule. Reminder: our repair window is from morning to evening. I bit of flexibility would be appreciated. We have to eat. Next, the repairman is unable to identify the problem on the fridge - I asked him what was wrong with my fridge. He said that previous technician said that the pump was leaking but he cannot see the leakage. I explained that we had a lot of issues with the fridge and that it is costly when it happens. So i asked him what pump and what exactly is he working on since he cannot see the leakage, he said that he has no time to explain to me and has to work. Now I'm thinking what is the problem here - does he know what he is doing? Maybe he does but in this case he is replacing part that someone else identified as a problem which he doesnt see as a problem. He is not doing his due diligence to check what the true issue is as he is in here just to complete the job another technician started. Mind you, we had multiple (at least 5) repairs on this fridge. Why change technician? How is this beneficial to you as a company? Previous technician said that another technician ordered the wrong parts...so he ordered more parts. This is such a mess. The technicians don't talk, some do bare minimum and the some (the last) technician come with attitude. I hope someone reads this and use it to identify core issues, help your repair team and customers.

Will never call Sears Repair again.