4201 Main St Reviews

You are sending the same technician over and over again despite my request for someone more professional and knowledgeable. He was initially late by 6 hours for his first appointment and never updated this time on app. He didn’t have the ladder so had to borrow mine. He proceeded to tell me that my AC issue was preexisting with any prior knowledge he asserted that I fraudulently purchased the home warranty. Yesterday, he alleged that the home inspection company wasn’t qualified enough to assess HVAC and the previous owner charged the system before home inspection and maliciously covered the AC refrigerant leak. He apparently has 36 years of fraud experience and he is most knowledgeable about this. His supervisor hasn’t contacted me despite my numerous requests. You are leaving me very few options to resolve this and I will explore this further. I understand that you have a numerous complaints about your practices in state of Tx and I will add to that is this remains unresolved and I along with previous owner of this property get accused of fraud and theft

Terrible. The technician did not show up but closed out my service order

Did not perform service

Didn't bother to read notes or contact us before coming out and went to wrong address. Instead of calling or texting, chose to just cancel job leaving us once again with no fixed appliance. Would give a zero if possible.

I've been waiting since 0800-1200 today for Alejandro to show up, but he still hasn't arrived.... it's now 1:00pm, he is an hour; Service Order # 10905775, Service Date 08/19/2024; when I called Sears Home Services, they said "call Choice Home Warranty as they are the ones who ordered the service; however, I've received direct emails and text messages from Sears Home Services confirming the appointment for today..... I'm not at all satisfied with the Services provided by Sears Home Services.

The technician did not come at the scheduled time. It looks like He arrived an hour earlier when no one was available at the house and left. SO no repair was done

First time my Appointment was on July 29th. Technician passed by my house while I was standing and waiting for him by the door but he drove off. I thought he's coming back but never came back. I called the agent and they said he didn't have my unit# so they said they will send him back but after 6pm, he didn't come back so I called again but he closed his work order saying he didn't have unit# on the second time but he had my phone# but never called me to ask where my place is when he arrived. I even left text and voicemail right are he drove off but never heard back from him or returned. I finally got another appointment today on 8/5 and saw technician arriving soon on tracking system they sent but I didn't see anybody came to my house on my security camera but I received receipt by email saying my repair completed. Now I'm waiting for Rep to answer my call as I'm on hold for more than 20 min now. Same technician that was assigned for the 3rd time did no show. I do not want to have Edwin C to be my technician to come out to my place ever again. My repair is still pending. Update: since they couldn't reschedule me, my home warranty company has contacted them again and requested to make urgent appointment but they booked me on 14th. I have to wait another 7 days. I waited more than 2 weeks for urgent request and I have to wait another week for technician after technician no show 3 times.

NEVER SHOWED UP. Scheduled an appointment for refrigerator repair today between 9 AM and noon. It’s now 5 PM, and the technician has not shown up yet (5 hours after promised appointment window.) Online appointment tracker has been steadily delaying our technician’s ETA all day long - currently ETA is 7:35 PM!! No way to reach a human to check status and no way to cancel online. Never again!!

I had a repair to my oven. In the process they move my stove out and fixed it. Before the guy left he told me to sign something that states the job was complete. The screen didn’t have anything on it but signature area. He ask me to sign something else where he had to obtain the part. He left after that. I came into my kitchen to see my floor had a deep scratch. The joker knew he scratched my floor and basically had me sign something stating it was preexisting. It was not there before he came. I have to now fight with Sears to get my wood floor fixed. You can clearly see this is where they moved the stove in the picture. Don’t let this happen to you. Monitor their every move.

He didn't change the part because he didn't have time and it took him an hour to do it.