4201 Main St Reviews

He never showed up to appointment. I was advised by Sears personnel (Julia) in benefits department that the technician need to put on the "Smart Sheet", that "parts are no longer available". When this smart sheet is received, it would be passed along to District Manager for replacement. I spoke to Tad by phone, after my appoitment time and he indicated the unit will not be replaced without pulling the circuit board, sending it off. This could take a month, with a 50/50 chance of working. I explained the 1st service call for the oven was Nov 17, 2023, & it this was the case, the circuit board should have been pulled then.

The two technicians diagnosed the issue with my HVAC system right way. Unfortunately, their attitude was quite rude saying “you caused your own issue”. They removed two dirty furnace filters that caused my system to shut down. They were clear that I needed to replace them but were vague about where to put the new ones in. They made no attempt to educate me so I could install new ones. Overall, while their technical skills were great, they were not kind nor focused on helping me. I wish they would have said “here is the issue” then shown me where exactly to put the 2 filters. As it stands, I have 2 new filters and while I tried, I could not see where to install them. The goal should be a “help mentality” instead of bonking me in the head verbally and leaving me unable to finish the job. I am very unhappy. These two men need more customer service training in my opinion.

not interested in finding the problem expensive for the poor quality of the work proposed repair offered expensive and unproven

Horrible service. Always send the same technician, always horrible attitude. And never get to fix the problem with the refrigerator. Always have to reschedule. It has been for over a year. I am very disappointed