Appointment Lookup
802-552-4364
4000 N Shepherd Dr Reviews
Read reviews from customers who used our services at 4000 N Shepherd Dr
Total reviews
251
Average Rating
4.3/5
Mark was an excellent technician. Fixed my stove, was very polite and customer oriented. That part of my experience was excellent. However if I was rating Sear's automated customer service I would only give Sears a 1 star (zero if that was an option). I would suggest that the Sears company take a serious look at their automated customer service. The messages I received prior to sending the technician were very confusing. I was told by your automated messages that I would have a virtual meeting first and then the technician would be scheduled. I never had a virtual meeting. I got 1 text from a man named Richard asking for my stove model number. So I thought the meeting scheduled for Friday was still the virtual meeting. Instead I got notified on Thursday that the technician was coming on Friday between 7am and 6pm. I think Sears needs to work on it's automated communication to bring better clarity to the customer. It is very confusing and frustrating for the customer to not be able to speak with a real human for clarification. The automated messages are too generic to fit many situations. Even when I called, by looking up a number on the Internet, there was no option to speak with a human. I had to follow a tree by pressing numeric options to learn that my "technician" would be arriving in the afternoon and would call before coming. Very frustrating.
Diana S,
Customer service response - Thank you for your feedback, Diana! We're happy to hear Mark provided excellent service. We apologize for the confusion with our automated system and appreciate your input on how we can improve our communication.
Sears Home Services on 1747613577130
Marcos was very knowledgeable and professional. He was also very personable and explained things very well. We were extremely satisfied.
Pam T,
Customer service response - Thank you for your positive feedback, Pam! We're happy to hear that Marcos was knowledgeable, professional, and personable.
Sears Home Services on 1747184281834
Dennis D,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1747185288251
Archie was a very kind and knowledgeable man. I would hope to get him again if the need ever arises again…
Sheryl W,
Customer service response - Thank you for your positive feedback, Sheryl! We're happy to hear that Archie was kind and knowledgeable, and we look forward to serving you again.
Sears Home Services on 1747092035362
Excellent
Thomas G,
Customer service response - Thank you for your 5-star review, Thomas! We're happy to hear you had an excellent experience with our service.
Sears Home Services on 1747092798997
My tech was awesome and performed great service… but trying to reach your customer service dept or trying to get info on appointments needs work…
Pamela J,
Customer service response - Thank you for your positive feedback, Pamela! We're happy to hear you received great service from our technician, and we appreciate your input on improving our customer service.
Sears Home Services on 1746688097634
Gwendolyn H,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1746145372354
Roman was very good
Elizabeth V,
Customer service response - Thank you for your positive feedback, Elizabeth! We're happy to hear that Roman provided excellent service.
Sears Home Services on 1745363194606
My technician was on time and very professional. He repaired the problem with my refrigerator and even completed a much needed cleaning service.
King F,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1744155286287
He did what he could to fix it but was not able he did a good job
Genevia J,
Customer service response - Thank you for your positive feedback, Genevia! We're happy to hear that our technician did his best to address the issue.
Sears Home Services on 1744078317935
