4000 N Shepherd Dr Reviews

he went the extra mile to help me - much appreciated!!

Vance was great. He explained the whole repair to me and quickly resolved the cooling issue. I appreciate to fair price and quick repair. I would highly recommend him for his clear communication and competence.

As usual, he very thorough. We are very satisfied with his work.

Mark was an excellent technician. Fixed my stove, was very polite and customer oriented. That part of my experience was excellent. However if I was rating Sear's automated customer service I would only give Sears a 1 star (zero if that was an option). I would suggest that the Sears company take a serious look at their automated customer service. The messages I received prior to sending the technician were very confusing. I was told by your automated messages that I would have a virtual meeting first and then the technician would be scheduled. I never had a virtual meeting. I got 1 text from a man named Richard asking for my stove model number. So I thought the meeting scheduled for Friday was still the virtual meeting. Instead I got notified on Thursday that the technician was coming on Friday between 7am and 6pm. I think Sears needs to work on it's automated communication to bring better clarity to the customer. It is very confusing and frustrating for the customer to not be able to speak with a real human for clarification. The automated messages are too generic to fit many situations. Even when I called, by looking up a number on the Internet, there was no option to speak with a human. I had to follow a tree by pressing numeric options to learn that my "technician" would be arriving in the afternoon and would call before coming. Very frustrating.

Marcos was very knowledgeable and professional. He was also very personable and explained things very well. We were extremely satisfied.