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4000 N Shepherd Dr Reviews
Read reviews from customers who used our services at 4000 N Shepherd Dr
Total reviews
251
Average Rating
4.3/5
Vernon W,
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1748564361854
Very polite took care of everything on time!
Melissa S,
Customer service response - Thank you for your positive feedback, Melissa! We're happy to hear that everything was handled politely and on time.
Sears Home Services on 1732425631013
Ann A,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1724899963971
Our first technician was super kind and he helped us order the part needed! Was sad they couldn’t fix it on the first visit but all was resolved in the end.
Allison M,
Customer service response - Thank you for sharing your experience, and we apologize for not being able to fix your appliance on the first visit. We're glad everything was resolved in the end!
Sears Home Services on 1718159103759
Marlene,
The repair ppl that have came to my house was wonderful and understandable. But when I called sears on the phone I cant get a live agent. I dont like the automated service at all it dont answer my questions and it dont have the right answers that I need, it hangs up on me, I keep calling to get a real person on the phone and its no break through. I would like to get through to someone and get the right questions answered to my needs
Nicole H,
Customer service response - We apologize for the frustration with our automated service, Nicole. Thank you for your feedback, and we recommend contacting us directly to speak with a representative who can assist you further.
Sears Home Services on 1774915126195
When the technicians arrived and saw that the air conditioner was installed in my upper wall instead of a window, one of them immediately told me that they may not be able to do the repair. He thought he would have to pull out the unit and frame. I told him that was not the correct way to do it and they should only pull out the inner unit. After doing that, they replaced the broken part and the unit is working. It didn’t take them long to do the work. If I hadn’t insisted, they would not have attempted to repair the unit.
Sharilyn H,
Customer service response - We apologize for the initial hesitation, Sharilyn. We're glad the technicians were able to complete the repair, and we appreciate your feedback to help us improve our service.
Sears Home Services on 1753926025766
The tech ask my 91 year old uncle to call Sears for the part needed to fix his range. Why couldn’t he do that himself.
Brenda B,
Customer service response - We apologize for the inconvenience, Brenda. We appreciate your feedback and will work on improving our service process.
Sears Home Services on 1747091994668
It is very irritating to get so many reminders about my upcoming appointment. I am very tempted to cancel my appointment. I know when my appt is. Date and time. Stop it! AND! They charged me over $300 labor to replace a belt on my lawnmower that I ended up going to buy at a local lawnmower shop. The Sears tech told me that part was not available. I drove to purchase my replacement belt. Highway robbery!
Mary M,
Customer service response - We apologize for the excessive reminders and your concerns about the labor charges, Mary. We appreciate your feedback and suggest contacting us directly to discuss your experience further.
Sears Home Services on 1746144865030
Mark called and arrived timely to my house...however, Mark is working with faulty equipment. Before he was finished working on my refrigerator my carbon monoxide alarm went off, which has never happened in the 23 yrs I've lived here. The alarm company contact me via monitor that the carbon monoxide alarm was going off and if I was feeling OK. The alarm company contacted the fire dept. And it was discovered that Mark's torch was leaking which leaked gas in the house....he admitted to me this had happened before and had set off someone else's alarm...this could be dangerous....he stayed until fire dept arrived and they examined his equipment.....I am a senior person and had to stand outside in the Texas heat until given the okay to re-enter my home...Mark had left at this point. Ms. D. Reynolds
Denise R,
Customer service response - We sincerely apologize for the distressing experience you encountered, Denise. Safety is our top priority, and we will address this issue immediately to prevent future occurrences. Thank you for bringing this to our attention.
Sears Home Services on 1724730707082
