4000 N Shepherd Dr Reviews

Last Thursday Sears Hvac tech came to my home due issues with ac unit. Before Technician Donovan stepped into my home he inquired whether I had appliance service plan with Sears. I stated I didn't. He examined ac & heater units in & outside the house. Donovan informed me that the units were alright. He stated he cleaned unit & I was charged 330.00 dollars. I'm continuing to hear strange noise coming from ac unit when it is on. Yesterday I shined light into ceiling vent in living room & noticed some type liquid around duct in attic. What's moral of this story don't hire Sears to complete diagnostic work on appliance unless you have service plan with this company. Because if you do hire them without service plan the tech will not take time to fully determine the issue with appliance. Apparently technician assumed I couldn't afford to pay for repair if needed because it could be expensive. I have an appointment scheduled tomorrow with another ac company in area.

Rip off! All they want is for you to sign up for a home warranty-they aggressively push this the minute you call and as soon as repair tech arrives. They wanted to charge $650 to change the lip on a front load washer!!! That is absolutely outrageous. You could buy a new machine for that much while the customer service agent I dealt with was amazing and the technician was super professional. The cost was just stupid. So I ended up just paying for the guy to come out and tell me that I essentially just need to buy new machine when all I really need is a new gasket around the front of the washer

Technician was fine, except 1st appt was cancelled without any notice and had flown to Houston to be at the house, but no one showed up. Very disappointed and was unable to resolve issue. Was rescheduled without approval and unable to arrange travel to be available. Unexpectantly rescheduled yesterday without any notice as well. This is unacceptable and phone support did very little to help us problem solve. This whole process was a major inconvenience! Not worth the premium we paid if this is the best you can provide.

The technician did not repair the washer

very nice technician. However, refrigerator is still not working. Sears did not fix the problem and did not check if working before left.

Paul came over to repair a loud noise coming from the dryer. He repaired it but the dryer is not getting hot. There was nothing wrong with the dryer heating. Now another day without my dryer.

Worse customer service I have ever dealt with. HORRIBLE! Your international call center SUCKS!

Nothing was fixed but still have to pay I want my money Back

He did his job but seemed to be kind of moody. He took it upon himself to sign all the invoices that I was supposed to sign. I had to leave so he should have given the invoices for my husband Tony to sign but he did not. Not sure why he did that.

He was very abrupt he told me it would be 250$ or more to have him service it. I fix it myself.took few minutes to fix used vacuum cleaner to suck the water out and clean the drain ..it was easy enough he made me feel like I was stupid ..if he would have been nice enough on the phone I would have had him come look and get a estimate . But I didn’t want him near my home ..he must have had a bad day I didn’t need this type person around me