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4000 N Shepherd Dr Reviews
Read reviews from customers who used our services at 4000 N Shepherd Dr
Total reviews
252
Average Rating
4.3/5
Horrible experience and ultimately had to file a complaint with the BBB, and Attorney General's Office. First technician told me I needed a new control panel for my range, which was ordered and paid for through Sears. When the part arrived two weeks later a different technician did the installation of the control panel and found that the new control panel was not needed and did not fix the range. This technician ultimately couldn't figure out what was wrong with the range. When I asked him to remove the new control panel in order for me to return the part, he told me to keep it and Sears would refund my $700 purchase. A refund was never provided and I have never been able to get a hold of any Customer Service. Everything is 100% automated.
Pierce D,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745799455582
needstobe remove.....They are not at this location. Building is torn down
Bj H,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743385188578
Larry has been out to my parent's home and so has Jose.. Larry came twice then Jose.. they both do not know what they are doing... so they sent a expert technician hopefully the 20th of this month it will be taken care of... god help us with the people you guys send to the home... well see how the next visit the 20th of this month will go
Sabrina K,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1742181363465
Google update your maps! Drive all the way over here and there’s not even a building here anymore
Caryl F,
Customer service response - We apologize for the trouble you've faced, Caryl. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1739950298317
Bad service as the stoved ended up breaking the next day After supposedly being repaired
Michael W,
Customer service response - We apologize for the trouble you've faced, Michael. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1735275600259
The technician was fine. I think this service overall is very expensive. The one fee for a house call is not taken off of any services that are performed and what turned into a simple cleaning job cost me almost $200. I didn't know this until after he left the main burner I use the flame is so high now I can't use it on the high setting. So, overall expensive service call.
Bonita R,
Customer service response - We apologize for the trouble you've faced, Bonita. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731825184621
The technician Roberto is not knowledgeable and he is not professional at all. Took him 2 hours to install our refrigerator compressor and still not working.
Maria B,
Customer service response - We're really sorry to hear about your experience, Maria. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1730192848308
Did not know how to close service order to get the replacement and would cost more to fix it then replace it . Also this has been going on since June this is now October.
Deshanna K,
Customer service response - We apologize for the trouble you've faced, Deshanna. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1730040983151
I've been waiting for a month to actually get my washer repaired and all the technicians you have sent out have yet to repair it. They always have. Some kind of excuse of why they can't repair it. Can you? Get someone that can actually repair it to come out. The last technician said I need someone from GE to repair it. Can you please send someone from there out. I am extremely dissatisfied with the experience that i've been going through for a month. No one should have to wait this long to get their wash repaired.
June W,
Customer service response - We apologize for the trouble you've faced, June. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727587075337
Very poor customer service. I've had Sears out 3 the last guy came and broke a part, and would it replace it? Because he said before he broke it, it was rusted
Alex C,
Customer service response - We're really sorry to hear about your experience, Alex. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1727145587666
