1000 Highway 6 Ste 1200 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Maria O
Wilbur H
He was very profession Rolando was good And very professional
Customer service response - Thank you for your review. We appreciate your feedback and are glad to hear that Rolando provided professional service.
Sears Home Services on January 16, 2024
Brenda A
The technician was great. Part did not work and I am still waiting on a refund. I have spoken with several and they say it is pending. I have been waiting sine April 3rd. I am really disappointed. It only took 5 minutes to come out of my account. Just unbelievable. After the owner suggested I contact them. I was still given different phone numbers. I even went looking for the address. Couldn't find it. Just so disappointed. Just would like to receive what is owed to me.
Customer service response - We apologize for the delay with your refund, Brenda. We appreciate your patience and suggest contacting us directly to resolve this issue promptly.
Sears Home Services on May 04, 2025
Bichthuy N
The service person came on time, identified the problem but can't do anything else. Refer to electrician, electrician came, your house looks fine. My fridge is still leaking along with all the problems
Customer service response - We apologize for the inconvenience with your fridge and the confusion during our visit. Thank you for bringing this to our attention; we aim to improve and address your concerns properly.
Sears Home Services on June 16, 2024
Anna B
Technician arrived on time. Spent some time diagnosing the problem and it seemed even longer putting an estimate together. My confidence in his expertise waned the longer he remained on his phone. From beginning to end of visit he referred me to homeowners warranties for appliances - appreciated the information at first, but after the third recital it became tedious. Declined the overly priced estimate - cost comparison indicated it was $150 - $200 over the typical price.
Customer service response - We apologize for your experience and appreciate your feedback on the estimate and technician's approach. Thank you for highlighting the areas we need to improve.
Sears Home Services on March 25, 2024
Waifong L
Technician did not has a vacuum to clean the lint and asked me to schedule one next time when the technician comes to service the washer.
Terry H
Gary W
Tech called at 9:15 am to let me know he would be there in 15 minutes. He finally showed up at 10:45. Wanted to find out part that I needed even though I had 3 previous phone calls from Sear's to determine if part had arrived. Installed new part, but then we could only get crushed ice and not cubes. The tech questioned me 10 times about whether we got cubes before. I responded to each question with a 'yes', but he kept asking. He finally said he had a different part in the van and replaced that on my unit & everything worked. Now the charge was going to be almost $200 more than original quote because of new problem (and that was with a 20% discount he was going to give). Told him that part worked fine before the repairs started, but then he asked me again if I was sure it worked........Haven't paid yet.........
Clemencia P
Juan G
Pushy repair man to get us into buying a warranty for all kitchen appliances. Not nice tactics from SEARS