420 E Highway 377 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Rhonda Y
Chris was very knowledgeable and found the issue another service tech didn't find.
Customer service response - Thank you for taking the time to leave a review. We apologize if your experience with the previous service technician was unsatisfactory, but we are glad that Chris was able to identify and resolve the issue for you. We appreciate your feedback.
Sears Home Services on February 07, 2024
rob B
yolanda D
Thorough and kind
Mary M
Both technicians very courteous and took the time to explain everything so I could understand.
cheryl W
Linda A
Elizabeth M
Marshall is knowledgeable. He is prompt. He was personable. I am very pleased with the level of service Sears provides.
David T
Customer service response - Hi David, thank you for taking the time to leave us a rating. We appreciate your feedback on your recent experience with Sears Appliance Repair. If there are specific aspects you'd like us to address or improve upon, feel free to share your thoughts. We value your input and hope to serve you again in the future.
Sears Home Services on June 13, 2024
James B
Your company has a problem with delaying or canceling service. In the past I have had to contact another company to finish repair. Wayne talks to much and really needs to work on customer service skills. Very argumentative. Too long of a time period to get problem fixed or decide it can't be repaired, June 11-July 30.
Customer service response - We're really sorry to hear about your experience, James. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on July 31, 2024
Judy R
Customer service response - Hi Judy, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on July 19, 2024
