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2605 Preston Rd Reviews
Read reviews from customers who used our services at 2605 Preston Rd
Total reviews
324
Average Rating
4.6/5
No good
Not good service provider . My issue was not resolved
Diljit S,
Mckinney, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1711574558980
Refrigerator Repair worse than before it was repaired.
My refrigerator issue is not resolved. It's worse now. At least before the temperature would drop to normal. (37 degrees) Now it's stuck at 54 degrees and all my food will go bad. I called sears to schedule a callback and they are making me wait till Wednesday (today is Monday) to schedule another tech, by then all my food will have gone bad. Very dissatisfied and disappointed.
Florence K,
Frisco, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1707185897822
Worst technician, took so long for the diagnosis.
Worst technician, took so long for the diagnosis I wouldn't recommend.
Upendar C,
Plano, TXCustomer service response - Dear Upendar thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696541316341
Refrigerator
I can't get a number low enough to rate the tech because he never showed up. I was informed by HWA that Sears suddenly realized they couldn't repair an LG appliance two weeks after they were assigned the service. There doesn't seem to be anyone at Sears that is capable of getting anything done. My refrigerator has been down almost 3 weeks.
Kerry A,
Mckinney, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695937057696