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2605 Preston Rd Reviews
Read reviews from customers who used our services at 2605 Preston Rd
Total reviews
324
Average Rating
4.6/5
Zero Diagnostics Performed
Tech showed up and told us to Call LG Directory. He didn't even bother looking at the fridge and perform any diagnostics what so ever. I just paid $140.00 for 5 minutes of non-sense!! Sears Tech by far are masters of Switch and Baits with it's customers.
Will S,
Frisco, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1755035493660
No one ever showed up
Then I got an email saying that we were not home. They gave us a repair window from 7am-6pm, would not narrow it, then never even showed up.
Nicholas B,
Prosper, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753394583745
No show
Multiple auto scheduling done by system itself and No show for appointment
Ravindra A,
Frisco, TXCustomer service response - We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1752010283761
Air conditioning service
Very pathetic. Never recommend this provider. 2 times rescheduled service with a week gap. Service person closed ticket without providing service but charged full amount. Contacted Sears Home service support on this issue, they are telling we cannot do anything. Internal approval process takes 1 week duration. Very bad customer support and service.
Abhay B,
Mckinney, TXCustomer service response - Thank you for taking the time to rate your recent service with Sears. We're truly sorry to hear that your experience did not meet your expectations. Your feedback is very important to us, and we sincerely appreciate you sharing it. Please know that we will pass your comments along to our service team as we work to improve.
Sears Home Services on 1750886906076
Worst customer service.
We have had very bad service to nou understanding what language the service rep was sating to having three appointments rescheduled/ we started the process several weeks ago.
Ed L,
Mckinney, TXCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1747085668414
Rude and wasn't transparent
Hussein stated my washer's door was leaking because of mold. However water isn't coming from the door. It's coming from underneath. It's clearly mechanical. He then said he saw the leak after he took the door off and it's coming from inside the door. He then began to argue with me while on the phone with your representative. He was rude and he's professional.
Vinay K,
Plano, TXCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1729634048613
Dissapoonted
The other service tech saw that the key pad was bad and this service tech was probably lazy in not installing the pad and took it with him !
Eric E,
Frisco, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1728424083641
Tech walk out
Tech walkout with out looking the issue. Stated can't fix…
Sergi B,
The Colony, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726263646782
Owner
This person is big lier , he never show up and didn't call , also did flsign the paper by self I hate these kind services last three month I have headache , from Sears Ashfaq Ahmed I need to done my refrigerator to fixed , all parts arrived and sitting in my house last three months , every time schedule the service order No one show up and they are lying Ashfaq
Kulsoom A,
Frisco, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on 1721338632932
refrigerator maintenance and cleaning
He just checked if it is in good condition and left in 5 min. No cleaning done.
Meenakshi R,
Frisco, TXCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1720819936386