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2605 Preston Rd Reviews
Read reviews from customers who used our services at 2605 Preston Rd
Total reviews
324
Average Rating
4.6/5
Not happy
I couldn't wait 3 weeks for AC repairs in 100 degree weather. I paid out-of-pocket for repairs three weeks ago. That repairman replaced a motor, and put in 2 pounds of refrigerant. He stated I have a leak in the system, and my coil needs replacing. Today's repairman stated that home warranty will not approve a coil until the leak causes the system to fail. I had hoped my warranty company would have done the right thing in this circumstance. Apparently not.
Troy T,
Prosper, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721856444282
Refrigerator repair
The technician put his filthy tools on my counter where I cook!!! He should have put them on the floor!!! Also, he stuck his hands and a filthy screwdriver inside where the ice is made!!! There is no way to sanitize that!!! If he had not put a new one in we would have had a major problem!!!! Teach them better!!!!
Art P,
Frisco, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692653580061
AC service
AC did not work after being repaired , had to call back again to reschedule for a 2nd time. Tech should have tested and made sure AC was cooling down
NY,
Frisco, TXCustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1692482595958
Bad experience
Horrible service. Has no intention to resolve issue He writes foreign contaminants into a sealed system. Argued from the moment he got. Before starting the service. After, payment collection method. Mentioned check would work and then said card later.
Vijaykumar C,
Frisco, TXCustomer service response - Vijaykumar , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774991516543
terrible
We waited 6 days to have someone come out to the house, the first thing he says is "im not touching it". His communication skills are poor. I would not have him, or your company back to my house.
David N,
Mc Kinney, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1765242850153
Ice maker problem
The ice maker is still broken. It won't dispense ice through the door. It still leaks from the inside of the ice maker compartment. Need someone to come and fix it!
Debbie B,
The Colony, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1761610606200
Disappointment
No one showed up. Very disappointed. They said they would be here between 8-5
Kirsten R,
Frisco, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1759528467719
Rude Service Tech
A service technician has been dispatched five times for the same problem. This is the third time the service technician who was here today was dispatched to repair this problem. He has been rude every service call and today argued that the problem was not covered by warranty because it is an electrical problem. I contacted my electrician who corrected his assessment that I did not have a surge protector and gave him a full explanation of why that could not be the problem. He walked away while the electrician was talking and eventually came back to say that he had called his office and they told him not to do the repair because it would not be under warranty based on his assessment. I have now been told that I need to get a report from the electrician and submit it to assurance. This is costly in terms of time and money, but I will follow through.
Betty M,
The Colony, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1759181998314
No show
The tech didn't come and closed the ticket saying not covered under warranty. Even though I am talking to my warranty company and they are saying it's covered. But they need a note for tech saying not repairable.
Rozina J,
Frisco, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1758576406554
Worst company
I wish I can give zero star. I have purchased warranty through Assurant and I guess they work with Sears. They have been contacted since May, they either send a tech who doesn't know what they are doing or a tech never shows up and closes the ticket. Worst company.
Rozina J,
Frisco, TXCustomer service response - Rozina, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1758068646806