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2605 Preston Rd Reviews
Read reviews from customers who used our services at 2605 Preston Rd
Total reviews
324
Average Rating
4.6/5
Friendly service, but way too expensive
Friendly service and great communication, but the repair price was way too expensive!
Hilde V,
Prosper, TXTec
Good job fast and quick fixing dryer unit. So I can use my dryer in same day
Paramasivam G,
Carrollton, TXAC new part install
The technicians did a good job installing the new part, but left a bit of a mess of cinders and charred material that flew all over the hallway and nearby bathroom from the torch igniting some insulation, that I had to clean up. And the foam insulation on the pipes and metallic tape is cut up and not put back on very cleanly. But other than that they did a good job. The unit is still struggling to cool, I was hoping it would be cooling better soon after install, but maybe it just needs some more time
Sean R,
Little Elm, TXDishwasher repair
Hussein is very knowledgeable and had fixed our dishwasher on in a very efficient manner , very professional and gave us a Good tips for how to use and take care of the dishwasher
Jayaban L,
The Colony, TXCraftsman mower \ tractor repair.
Gary did a great job. He fixed my issue with cheerful professionalism, and I am very happy with the results.
Rick S,
The Colony, TXGreat tech; marginal company
The tech Javodka was excellent and polite. The scheduling system is inflexible and will not give an appointment other than the expected day until the last minute, forcing you to keep a full day open
Bill K,
Plano, TXMaster Protection Agreement
Disappointed. I have had younger service technicians that were a lot more thorough than what I got today. He touched all 9 appliances, test on each was alot briefer than I have ever had. You need people that have more energy to get the job done. Nice man; no energy to do a good job!
Barbara Martin,
Mckinney, TXDidn't show
The repair Tech didn't show and canceled due to communication issues.
George H,
Prosper, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1758146709680
Unresolved issue
Stuart was very nice and polite, however it was evident that he was inexperienced. He spent about 2 hours here, most of it trying to contact supervisors and googling what to do. We showed him the cracked dishwasher drain hose, but his problem was that he couldn't figure out what to do without a serial number to give him an exact part match. He seemed to think he could not use a similar or generic part. Finally one of his supervisors told him to do just that - order a generic/similar part. Then we asked him to remove the old cracked drain hose and he couldn't. He said he would have to remove the entire dishwasher and he didn't know how to disconnect the electrical connection. So he could not have repaired the issue even if he had a part with him. In conclusion, I would recommend that he do service runs with a more experienced repair person for a while so that he gets the benefit of learning how to cope with situations that he was not presented with in training.
Irene J,
Anna, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1748554843137
Refrigerador
Still does not work; not happy with results. They took off mother board and out in a fan. Mother board was Probably and as well!
Eric E,
Frisco, TXCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1729634007001