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300 Baybrook Mall Reviews
Read reviews from customers who used our services at 300 Baybrook Mall
Total reviews
102
Average Rating
4.4/5
They were good at getting to my home in a timely manner, but after two visits by different technicians, they haven’t fixed my dryer.
Eric H,
Customer service response - We apologize for the trouble you've faced, Eric. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778460359375
Issue is not resolved
Josh B,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1775606807812
Unable to talk to a live person to see what time the technician will so up. Past the service window and can not get an update.
Sandy R,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1760488317214
We had a Sears repairman named Eduardo (he refused to give last name) come out to my house for a recall appointment. He didn’t check anything and said it would be a 600+ repair, he then said if we get the warranty through him he would note that there was no problem with the refrigerator but if we don’t get the warranty he would put that there was a problem with the refrigerator so we dont qualify for any future warranty. I asked him how he knows there was that specific problem with the refrigerator and he couldn’t give me the answer. I then asked for his last name and he refused and decided to walk out of the house and leave. It was the most unprofessional experience I’ve had and people like this should not be allowed in peoples homes or represent the sears brand as it seems he was wanting to make a warranty sale but not take any accountability for his inconsistency in reasoning, especially by refusing to give his last name. The interaction was video taped as well.
Wafeeq H,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1759113500882
The technician (Ken) was great. He deserves 10 stars. The process to get him here was horrible. It took 5 weeks of Sears rescheduling my appointment (saying that the part had not arrived). Sears shipped the part to me house and I kept telling them that I had it. And that is not his fault. He is only allowed to make the call when he’s dispatched. Thanks Ken for fixing my washer.
Larry G,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1755742039867
Technician never gave me feedback on what was found. Evidence in my attic does not support what I learned from my warranty company. Everything seems very sketchy.
Doug C,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1752808505297
This repair is incomplete ! The dishwasher was not reinstalled properly causing the door to not open all the way. And when I load the dishwasher it is going to fall out of cabinet.
Linda P,
Customer service response - We apologize for the trouble you've faced, Linda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727923253704
The technician was good. The entire experience with Sear's Home repair was terrible 5 weeks and the microwave oven has not been repaired or replaced. They don't seem to care about the customer.
Gary B,
Customer service response - We apologize for the trouble you've faced, Gary. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726711265877
Jim M,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1723603539145
$119 dollar service fee to be quoted $1100 for repair to the shock absorbers on my LG washer that cost $519 brand new. Parts were quoted around $350 so they wanted to charge $700 for labor.... I had a feeling that this would be throwing money away and expressed my concerns when scheduling the appointment and even told them that the problem was the shock absorbers. I was told "the national average of repair is $250". This is a scam and you're better off just buying a new washer, which I did as soon as the technician left. Learn from my experience and put your $119 towards a new appliance.
Garrett H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716880995641
