512 S Adams St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Curtis M
Gilbert addressed the problem and fixed it. Found that the drum belt was about shot, and replaced that. And vacuumed and cleaned the whole inside of the dryer. Then tested everything to insure that it was operating correctly. Very pleased. And a very nice man.
Customer service response - Thank you for sharing your positive experience with Gilbert's service! We're delighted to hear he provided thorough and efficient care for your dryer.
Sears Home Services on November 07, 2024
Donna H
Excellent technician
Customer service response - Thank you for your positive feedback! We're delighted to hear you had an excellent experience with our technician.
Sears Home Services on November 05, 2024
Margo C
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on October 31, 2024
Diana J
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on October 31, 2024
Jim M
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on October 31, 2024
Alicia S
Super professional, thorough and pleasant - would definitely recommend Gilbert!
Customer service response - Thank you for your positive feedback! We're delighted to hear that Gilbert provided professional and thorough service.
Sears Home Services on October 29, 2024
Raquel R
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on October 27, 2024
Mo S
There are two separate comments I like to provide. 1. Juan technician was absolutely fantastic. He knows his craft. He fixed our problem and through it with a friendly smiling attitude. He is a Gem. Your previous tech Jorge was not skilled and let us to waste $ for replacing a part that was not the problem. 2. Your customer service site is outrageous. One has to go through Merida of options and after some frustration repeating the same set of answers, get to someone overseas who are like a bunch of robots. I’ll give that service a big F. If you want customer friendly service, you need to make it easy to make appointment etc. I was very very frustrated and never seek your service if I have other options.
Customer service response - Thank you for your feedback on Juan's fantastic service and for sharing your concerns about our customer service process. We apologize for the frustration you experienced and appreciate your input as we work to improve our service.
Sears Home Services on October 10, 2024
Hugh R
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on October 06, 2024
mary S
Knowledgeable, courteous and caring. Juan is a knowledgeable and intelligent person. We are truly grateful for his time and dedication to fixing the freezer issue.
Customer service response - Thank you for your positive feedback! We're delighted to hear that our service was knowledgeable, courteous, and caring.
Sears Home Services on October 01, 2024
