512 S Adams St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Mo S
There are two separate comments I like to provide. 1. Juan technician was absolutely fantastic. He knows his craft. He fixed our problem and through it with a friendly smiling attitude. He is a Gem. Your previous tech Jorge was not skilled and let us to waste $ for replacing a part that was not the problem. 2. Your customer service site is outrageous. One has to go through Merida of options and after some frustration repeating the same set of answers, get to someone overseas who are like a bunch of robots. I’ll give that service a big F. If you want customer friendly service, you need to make it easy to make appointment etc. I was very very frustrated and never seek your service if I have other options.
Customer service response - Thank you for your feedback on Juan's fantastic service and for sharing your concerns about our customer service process. We apologize for the frustration you experienced and appreciate your input as we work to improve our service.
Sears Home Services on October 10, 2024
Hugh R
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on October 06, 2024
mary S
Knowledgeable, courteous and caring. Juan is a knowledgeable and intelligent person. We are truly grateful for his time and dedication to fixing the freezer issue.
Customer service response - Thank you for your positive feedback! We're delighted to hear that our service was knowledgeable, courteous, and caring.
Sears Home Services on October 01, 2024
Debbie O
We want to thank Juan, once again, for the absolutely wonderful service he provided us today on our refrigerator repair. He took the time and the persistence to locate the real problem after initially finding a potential source of a plugged drain. The initial find was not the actual problem and Juan investigated further after considerable time and effort and found a much more serious problem. He corrected it, got everything operational again and cleaned up afterward. My husband and I were impressed with his professionalism, his care and his friendliness. Thank you, Juan!
Customer service response - Thank you for sharing your detailed experience with Juan's service! We're delighted to hear about his professionalism and dedication in resolving your refrigerator issue.
Sears Home Services on September 23, 2024
S. P
Very nice and professional man and explained thing in good detail.
Customer service response - Thank you for your positive feedback! We're glad to hear our technician was professional and provided clear explanations.
Sears Home Services on September 10, 2024
Nan R
He was great, knew his stuff and very friendly. Billy Atkinson
Customer service response - Thank you for your positive feedback! We're delighted to hear that Billy Atkinson provided knowledgeable and friendly service.
Sears Home Services on August 25, 2024
Gina J
He was knowledgeable and communicated with us about the washer. He was on time. Good experience
Customer service response - Thank you for sharing your positive experience! We're thrilled to hear that our technician was knowledgeable and communicated effectively about your washer.
Sears Home Services on August 22, 2024
Janice
So happy! Ernesto arrived on time, was friendly and knowledgeable, diagnosed the issues and gave me suggestions for maintenance in the future - I'm delighted I can continue using my Kenmore washer!
Customer service response - Thank you for sharing your positive experience with Ernesto's service! We're thrilled to hear you're happy with the maintenance suggestions and can continue using your Kenmore washer.
Sears Home Services on August 19, 2024
Valera W
Excellent! On time. Knew how to fix my washer. Thorough and meticulous.
Customer service response - Thank you for your kind words. We're thrilled to hear you were satisfied with the service on your washer.
Sears Home Services on August 06, 2024
Jack C
Three calls and $660 and stil not working.
