1800 Green Oaks Rd Reviews

Totally worthless service.We waited all day from 7am to 6pm and the technician was q complete NO SHOW. Our only option is contact with an AI bot who tells you your order can't be found and you can either cancel or reschedule. No live agents, yet they want you to enroll in their home warranty service. I recommend Choice Home Warranty for reliable, affordable coverage of your home.

Pending completion. He diagnosed the leak issue but wasn't able to fix it without proper equipment and approval. Friendly and informative guy, but he closed out the ticket. Now, i have a rescheduled appointment for the same issue. There's no live (human) agent to speak to, so I can see a loophole of issues about to occur.

KYLE (THE SO CALLED TECHNICIAN) DID NOT SHOW UP! NO ONE FROM SEARS HOME SERVICES SHOWED UP FOR OUR APPOINTMENT NOR HAS ANYONE FROM SEARS HOME SERVICES EVEN BOTHERED TO REACH OUT TO US! WE HAVE PAID FOR PARTS, WAITED A WEEK AND OUR AC IS STILL NOT FIXED!!!!!!!!! WE HAVE BEEN BRUSHED OFF AND LIED TOO! SEARS HOME SERVICES ARE COWARDS,THIEVES AND LIARS WHO TAKE ADVANTAGE OUR THEIR CLIENTS/CUSTOMERS! UPDATE 6-22-25 The phone number provided in your comment does not get me to a live person. It states the job is completed and will not connect with anyone! SO EXACTLY HOW IS SOMEONE EXPECTED TO CONTACT SEARS HOME SERVICES! This is yet another issue!!!!!!

The ice maker still does not work. Please return & repair this issue. I posted this once already giving a 1 star but when it posted it was changed to 5 stars

UGH. The worst. He was supposed to show up between 1140 and 1230, and didn’t get there till nearly 3 o’clock. Took one look, said it was unrepairable, but it still charged me the $130 (which is higher than the diagnostic fee that they put on the page this is $119). I will never ever shop at Sears again; no wonder they went bankrupt.

Couldn’t find parking, was the excuse , nobody wants to work. I even went as far to call our maintenance area to allow them to park their van which I might add at least five service vans parked on that block daily (it’s downtown). But nonetheless, our maintenance team and provided parking in our basement, but still was told they couldn’t do it.

They don't show up the first time, we reschedule for the 2nd time. They showed. And installing the wrong part now the washer not usable. It was have problem with the start button. 😠

We called Sears Appliance Repair about a leak code coming up on our dishwasher. The tech came out and, since it wasn't an obvious leak with water all over the floor, spent some time trying to find out why it kept coming up. He identified what it might be, but couldn't reproduce the fault. He collected the $140 diagnostic fee, left and told us that if it showed up again, just call Sears and they would send someone out at no charge. It showed up again, we called, they set up another service call. It was set up as a first time call (costing another $140). When I told the tech that it was supposed to be a call back, he cancelled the service call. I called Sears again. Again they set up another service call and assured me multiple times that it would be a call-back, not a first time call. The tech showed up and said he needed to collect the $140 diagnostic fee. He eventually found the notes from the first tech, looked at the dishwasher, found evidence of a prior leak, could not get it to leak while he was here. Left, and said if we got the leak code to call back and they would send someone out on a call-back. We got the leak code again about half way through the 3 hour wash cycle. Called Sears AGAIN, they said they would set it up as a call-back AGAIN, this time I was able to talk to a manager. Manager assured me it would be set up as a call-back, no $140 diagnostic fee charge. The tech has been messaging me today telling me that I'll need to pay the $140 diagnostic fee AGAIN. All of this would be much easier, I believe, if I could consistently talk to a person instead of being locked into their automated system that doesn't have options to address my situation.

We had a guy named Philip come fix our dishwasher it took him 3 hours to do one job we paid before he came out but we didn't notice until later on that night that he damaged more than what he fixed, it kept running after he was done and wouldn't shut off buttons got stuck because of the damage he did to it he dented our dishwasher to the point were it wont open at all it is leaking bad and it wasn't like that before he came out. Yall should really charge the clients after the job is done and to make sure the client is happy with the job. He barley talked to us about it didn't leave a business card. But a expert came out his name was chris and was baffled at the damage that was done he was so attentive to our questions. And we were charged 500 dollars only for him to damage it more than fixing it

Edit: I have been calling that number for a whole year and they always give me the same answer- that they are going to send a message to a manager to get in contact with me but they never do. I keep calling and calling but it’s always the same, pure deception and lies. Last year I had a repair on my refrigerator and the parts that the technician ordered didn’t end end up being used so I returned them (I have the return receipt). I submitted a claim for reimbursement on the parts and as of today I have not been reimbursed. My refrigerator stopped working again in May so I called them to fix it. I was charged but the part needed was on back order so my fridge was never fixed. I’m also waiting to be reimbursed for that. Extremely bad service - non reputable company. I will never buy from them again.