1800 Green Oaks Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Helen W
Got my refrigerator fixed - was very professional.
Customer service response - Thank you for your 5-star review! We're delighted to hear that you had a professional experience with our refrigerator repair service.
Sears Home Services on September 18, 2024
Missy B
He was informative and nice. Great job
Customer service response - Thank you for your kind words! We're delighted to hear our technician was informative and nice, and that you had a great experience with our service.
Sears Home Services on September 18, 2024
Yolanda W
The technician did a great job. He was knowledgeable and knew how to solve the problem quickly. He made sure I understood what he was fixing and what the problem was. He was nice and friendly with excellent interpersonal skills. His skill set for the repair job was on point. We will definitely call for repairs again.
Customer service response - Thank you for your detailed review, Yolanda! We're delighted to hear our technician provided knowledgeable and friendly service, and we look forward to assisting you with any future repairs.
Sears Home Services on September 10, 2024
Iantha T
Customer service response - We appreciate the 5-star rating, Iantha! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on August 29, 2024
Meg L
Alberto was knowledgeable, quick, and organized! He arrived on time, identified the problem, and walked us through ways to prevent this from happening again. Recommend this service!
Customer service response - Thank you for your wonderful review, Meg! We're delighted to hear that Alberto provided excellent service and valuable advice. We appreciate your recommendation!
Sears Home Services on August 26, 2024
Linda F
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on August 26, 2024
Beverly F
Technician Deangelo went beyond the extra mile to resolve our frustrating repair delays. During the month and a half of waiting on parts that were out of stock, our fridge had started working again. Deangelo was thorough in assessing it for any problems and when he found none, he processed a full refund for the expensive parts. We are supremely pleased by his assurance that our fridge is running optimally. His kind demeanor and outstanding people skills saved the day! Thank you, Deangelo!!!
Customer service response - Thank you for sharing your positive experience, Beverly! We're thrilled to hear that Deangelo went above and beyond to ensure your satisfaction and resolve the issue. Your feedback is greatly appreciated!
Sears Home Services on August 26, 2024
Louie G
Excellent work completed timely. Shared valuable tips for continued use of our machines. Above and beyond effort.
Donna M
Micah was great! He was knowledgeable, personable, and quick. My only issue was with complete lack of communication about timing, since my 8am-noon time frame turned out to be 3pm! Not Micah's fault, but someone at the service company needs to fix this!
Customer service response - Thank you for your kind words about Micah and for letting us know about the communication issue with timing. We apologize for the inconvenience and are working to improve our communication processes.
Sears Home Services on August 14, 2024
N G
Serviceman was excellent; knowledge, courteous, & communicated the process well (from dtart to finish). He was also able to educate me on some basic facts relevant to our unit & it's issue(s).
Customer service response - Thank you for your kind words! We're thrilled to hear our technician provided excellent service and valuable insights.
Sears Home Services on August 13, 2024
