1800 Green Oaks Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Meg L
Alberto was knowledgeable, quick, and organized! He arrived on time, identified the problem, and walked us through ways to prevent this from happening again. Recommend this service!
Customer service response - Thank you for your wonderful review, Meg! We're delighted to hear that Alberto provided excellent service and valuable advice. We appreciate your recommendation!
Sears Home Services on August 26, 2024
Linda F
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on August 26, 2024
Beverly F
Technician Deangelo went beyond the extra mile to resolve our frustrating repair delays. During the month and a half of waiting on parts that were out of stock, our fridge had started working again. Deangelo was thorough in assessing it for any problems and when he found none, he processed a full refund for the expensive parts. We are supremely pleased by his assurance that our fridge is running optimally. His kind demeanor and outstanding people skills saved the day! Thank you, Deangelo!!!
Customer service response - Thank you for sharing your positive experience, Beverly! We're thrilled to hear that Deangelo went above and beyond to ensure your satisfaction and resolve the issue. Your feedback is greatly appreciated!
Sears Home Services on August 26, 2024
Louie G
Excellent work completed timely. Shared valuable tips for continued use of our machines. Above and beyond effort.
Donna M
Micah was great! He was knowledgeable, personable, and quick. My only issue was with complete lack of communication about timing, since my 8am-noon time frame turned out to be 3pm! Not Micah's fault, but someone at the service company needs to fix this!
Customer service response - Thank you for your kind words about Micah and for letting us know about the communication issue with timing. We apologize for the inconvenience and are working to improve our communication processes.
Sears Home Services on August 14, 2024
N G
Serviceman was excellent; knowledge, courteous, & communicated the process well (from dtart to finish). He was also able to educate me on some basic facts relevant to our unit & it's issue(s).
Customer service response - Thank you for your kind words! We're thrilled to hear our technician provided excellent service and valuable insights.
Sears Home Services on August 13, 2024
Scott H
Customer service response - Thank you so much for the fantastic 5-star rating, Scott! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on July 25, 2024
James O
Customer service response - Thank you so much for the fantastic 5-star rating, James! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on July 25, 2024
Oscar L
Customer service response - A big thank you, Oscar, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 25, 2024
Matthew L
Alberto came to repair our ice maker that two previous companies could not. Alberto was extremely polite and professional. I had a lot of questions which he answered in great detail and even showed me issues other technicians could not. Alberto was also the first technician we had that actually ran our refrigerator through diagnostics. Troubleshooting each part to ensure it was working properly. I thank you Alberto for your 24 years of technical service! Could not recommend you enough!
Customer service response - We're thrilled to hear Alberto was able to resolve your ice maker issues and demonstrate the high level of service we strive for. Thank you for taking the time to share your positive experience and for recommending us!
Sears Home Services on July 03, 2024
