1800 Green Oaks Rd Reviews

So far I am very pleased with the service I have received.

Nice, friendly, and he did a good job in just a few minutes.

Well not sure it is fixed. Will replace batteries today and see if it cycles on.

I've had three Sears techs for ten days, including Christmas, to repair my 7-yr old GE side-by-side. The first tech failed to make a proper diagnosis, the second ordered a part that the first tech should have diagnosed and ordered. The third tech, who came today, the 27th, had the proper part and quickly made the repair. Because of poor initial diagnosis, I have been without proper use of my refrigerator-freezer since Monday the 16th. So, I give the 1st tech 1 star, the second 2 stars for proper follow-up diagnosis, and the third tech 5 stars for bringing the proper part and efficiently making the repair.

Update: Though I had to call my warranty provider for them to schedule the maintenance appointment, it was completed rather quickly. I believe they sent the same service man from last time. It was a little suspicious that he sat outside in his van for a long time. I went outside to sit on my porch so there would be no excuse for completing the call. He did a good job cleaning and showed me before/after pictures. Hopefully it was from my unit-I did hear him turn on the vacuum while he was behind the fridge. He was very polite and professional. Updating to 3 stars. This serviceman called me at 9am to tell me that he would be at my place between 2-4pm. (My window was 12-5). He said he would text me when he was on the way. I was so pleased! At 12:47 I got a text message to rate my service. Thinking it was a mistake, I sat at home waiting for serviceman to come. By 4:45pm I click on the link for my appointment to get to the website. There is no number so I have to “chat” with a bot just to find out my order has been “completed “. (Which is NOT true and I have him on my Ring camera coming to the door and leaving immediately. He should have marked it as needing to be rescheduled,) I have to do more detective work to find a Facebook page to get a phone number to talk to Sears Customer Service. That lady gives me the WRONG company and phone numbers for my “warranty” and connects me to the wrong company. This has been a SCAM!! They are trying to collect on my warranty for a service they dis not provide and were very sneaky about it!!

Frequent change of schedule and no intrusive investigation of issue by the technician