1800 Green Oaks Rd Reviews

After 3 no shows with Sears, no phone call or text sent to say canceled. Someone showed up on Monday to give estimate of what he thinks it could be. He looked in freezer, and lower refrigerator. Never turned refrigerator around to look at the back. Gave estimate of $277.00 if we agree to a Sears Home Plan, if not the amount would he $439.39. The home plan would be $99.00 monthly😏. I declined the service and that cost me $128.00. After, 3 cancellations without notice. Never Again!

Totally worthless service.We waited all day from 7am to 6pm and the technician was q complete NO SHOW. Our only option is contact with an AI bot who tells you your order can't be found and you can either cancel or reschedule. No live agents, yet they want you to enroll in their home warranty service. I recommend Choice Home Warranty for reliable, affordable coverage of your home.

Pending completion. He diagnosed the leak issue but wasn't able to fix it without proper equipment and approval. Friendly and informative guy, but he closed out the ticket. Now, i have a rescheduled appointment for the same issue. There's no live (human) agent to speak to, so I can see a loophole of issues about to occur.

KYLE (THE SO CALLED TECHNICIAN) DID NOT SHOW UP! NO ONE FROM SEARS HOME SERVICES SHOWED UP FOR OUR APPOINTMENT NOR HAS ANYONE FROM SEARS HOME SERVICES EVEN BOTHERED TO REACH OUT TO US! WE HAVE PAID FOR PARTS, WAITED A WEEK AND OUR AC IS STILL NOT FIXED!!!!!!!!! WE HAVE BEEN BRUSHED OFF AND LIED TOO! SEARS HOME SERVICES ARE COWARDS,THIEVES AND LIARS WHO TAKE ADVANTAGE OUR THEIR CLIENTS/CUSTOMERS! UPDATE 6-22-25 The phone number provided in your comment does not get me to a live person. It states the job is completed and will not connect with anyone! SO EXACTLY HOW IS SOMEONE EXPECTED TO CONTACT SEARS HOME SERVICES! This is yet another issue!!!!!!

The ice maker still does not work. Please return & repair this issue. I posted this once already giving a 1 star but when it posted it was changed to 5 stars

UGH. The worst. He was supposed to show up between 1140 and 1230, and didn’t get there till nearly 3 o’clock. Took one look, said it was unrepairable, but it still charged me the $130 (which is higher than the diagnostic fee that they put on the page this is $119). I will never ever shop at Sears again; no wonder they went bankrupt.

Couldn’t find parking, was the excuse , nobody wants to work. I even went as far to call our maintenance area to allow them to park their van which I might add at least five service vans parked on that block daily (it’s downtown). But nonetheless, our maintenance team and provided parking in our basement, but still was told they couldn’t do it.

They don't show up the first time, we reschedule for the 2nd time. They showed. And installing the wrong part now the washer not usable. It was have problem with the start button. 😠

We called Sears Appliance Repair about a leak code coming up on our dishwasher. The tech came out and, since it wasn't an obvious leak with water all over the floor, spent some time trying to find out why it kept coming up. He identified what it might be, but couldn't reproduce the fault. He collected the $140 diagnostic fee, left and told us that if it showed up again, just call Sears and they would send someone out at no charge. It showed up again, we called, they set up another service call. It was set up as a first time call (costing another $140). When I told the tech that it was supposed to be a call back, he cancelled the service call. I called Sears again. Again they set up another service call and assured me multiple times that it would be a call-back, not a first time call. The tech showed up and said he needed to collect the $140 diagnostic fee. He eventually found the notes from the first tech, looked at the dishwasher, found evidence of a prior leak, could not get it to leak while he was here. Left, and said if we got the leak code to call back and they would send someone out on a call-back. We got the leak code again about half way through the 3 hour wash cycle. Called Sears AGAIN, they said they would set it up as a call-back AGAIN, this time I was able to talk to a manager. Manager assured me it would be set up as a call-back, no $140 diagnostic fee charge. The tech has been messaging me today telling me that I'll need to pay the $140 diagnostic fee AGAIN. All of this would be much easier, I believe, if I could consistently talk to a person instead of being locked into their automated system that doesn't have options to address my situation.