1800 Green Oaks Rd Reviews

My husband and I were appalled at the technicians, lack of Concern and care regarding the repair of our appliance. His only concern was getting that waiver signed. We will not recommend him or this company in the future.

Edit: I have reached out to the Sears Appliance Facebook folks and they have now twice requested follow-up from the Sears billing department, and I have yet to hear anything. Overall, the absolute worst appliance repair experience of my life. Sears has more or less stolen $291 from me and held it hostage by dragging their heels on my refund since I returned the parts I paid for in January. I still have not received my refund now at the end of March. The window of time for the refund being processed has steadily grown and the start date has reset, from 5-7 business days to 7-10 to 10-14 to now 14-21 business days. No refund as of today, March 29. I scheduled a repair for my washer in January. Tech came out, ordered some replacement parts that I prepaid $390 for, scheduled a follow-up with a second tech to install the parts once they came in. Second tech did his own diagnosis and said that some additional parts would likely be necessary, taking the repair well beyond the cost of a new washer. I declined, accepted the $99 diagnostic/trip fee for declining a repair, and handed the parts back to the tech. Fast forward two and a half months, Sears has yet to issue me my refund and claims that I've not returned the parts yet, and that I need to provide a receipt for a face-to-face interaction whereby the Sears tech took the parts back on his Sears truck. I contacted the second technician again and he told me that he had submitted a second return form to Sears on March 7. He said that somehow the first form had fallen through the cracks. Phone reps are not empowered to do anything or allow any kind of escalation. On top of that, they are totally disconnected from local repair offices. The *only* communication I've had so far is when I call in to ask for status yet again. Sears has *never* contacted me since the original appointment, despite numerous and repeated promises from Sears' phone reps. This has been a miserable, frustrating experience and I will do all I can to warn people off ever using Sears' repair services. To be clear, the second tech was fantastic. Knowledgeable, friendly, and was able to act on some pretty vague noise information I gave him. But the rest of everything about Sears is completely dysfunctional.

No one ever came out today and I’ve waited all of the time window of arrival and no one has shown up but maybe because the part was supposed to come here. From whoever was shipping it so that tech could have it m’ on hand It didn’t come yet. Hope I will be rescheduled and the replacement parts will arrive in time. The technician that had came out and checked my system was great. Thank

He was so rude. Was at my home less than 10 minutes pull out a reader machine and said the machine doesn’t lie and said to replace it. I will never use Sears again

Replaced the ice maker on my freezer and was told I would have ice in a couple of hours has been 14 hours and I still do not have any ice.

Technician did not want to come and check out the problem. We needed a new oven hinge and the technician was extremely frustrated with Sears because he could not find the part on the website. The technician was huffing and puffing the entire time and said there was nothing he could do because he couldn’t find the part he needed. Terrible service with zero solution!!

This has been a complete clown show. I have a 6 month filter with only one week of use since Sears turned my water off two weeks ago. This was after ordering the wrong parts. Now, the repair was installed incorrectly. The tech said the water would flow normally with a new filter. OOOOPS! It is a new filter. The reason the water won't flow with any filter, new or old, is because the filter housing unit was installed incorrectly at a slant instead of straight. Now, when a filter goes in, it will simply pinch the line or a valve. I have taken 4 days off work or paid someone to be at my house. I feel like I should get a paycheck from Sears now.