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8401 Gateway Blvd W Reviews
Read reviews from customers who used our services at 8401 Gateway Blvd W
Total reviews
677
Average Rating
4.3/5
John S,
Customer service response - A big thank you, John, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1707175597847
Jose R,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1766107286881
I have my appluance under warranty. My range started having problems. The "clickers" on one side didn't work unless I turned them both to on at the same time. I called Sears and a tech came out, checked it, and ordered parts. 6 weeks later I've had 4 appointments for a tech to come out and install the parts. Each time rhe tech has not made it.except for once. And he write on the Sears site "customer not home" when my door was wide open. He did not bother to call me or come knock on my door. I have an appointment today, May 10 2025. Their appointments are from 8 to 5 so I cannot go anywhere. Let's see what happens. You'd think that wirh warranty protection theyd be more attentive to their customers.
Mickey M,
Customer service response - We apologize for the repeated missed appointments and the inconvenience this has caused, Mickey. We appreciate your patience and hope today's service resolves the issue.
Sears Home Services on 1747025950641
The technician was great. However, the part was not available to make the repair or even complete an estimate for repair so I am still without resolution.
Molly J,
Customer service response - We're glad to hear the technician was great, Molly. We apologize for the inconvenience with the part availability and appreciate your patience as we work towards a resolution.
Sears Home Services on 1738281860230
juan C,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1730359676118
No parts available at this time . They have to order them .
Alex F,
Customer service response - We apologize for the inconvenience of not having the parts available immediately. Thank you for your understanding as we work to quickly get what is needed for your repair.
Sears Home Services on 1717412918532
Technician was knowledgeable and courteous. All around great customer service. Only issue I have is that they should send a Technician within the first 48 hours to see what the problem might be and get parts ordered instead of having them show up a week later to just to tell u that they have to order parts and in a week they will come back and repair your appliance.
Jose C,
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and apologize for any inconvenience caused by the delay in sending a technician. We will work on improving our service to ensure a more efficient response time for our customers.
Sears Home Services on 1706150448434
Thanx for your excellent service
Sam W,
Customer service response - Thank you for your kind words and for acknowledging our excellent service. We strive to provide the best customer experience possible and we appreciate your feedback.
Sears Home Services on 1705566255649
Great customer service. Came in and got the job done quickly
Anthony B,
Customer service response - Thank you for taking the time to leave a review of Sears Appliance Repair. We appreciate your positive feedback and are glad to hear that our team provided you with great customer service and promptly completed the job.
Sears Home Services on 1707529061078
Lo 8,
Customer service response - Thank you so much for your 5 star rating! We are happy to see that you had a great experience. We thank you for your business!
Sears Home Services on 1649195105790
