8401 Gateway Blvd W Reviews

Still not working

Now it’s November 29 and still waiting (It’s July 7, 2024) & still waiting) I’m going to have to give them a one star. On April 2024 I called Sears appliance repair using Sears protecting home warranty. I requested repair service for my washing machine .When the tech arrived he was polite. he found the issue immediately with the washer. he disassembled the washer ordered some parts. The parts arrived. They did not fit. so he ordered the part two more times they did not fit now they are saying the parts where not delivered now they’re just giving me the runaround and they have given me three different fake case numbers and have not showed up on the appointment made leaving me with a disassembled washer and all those parts he ordered Plus, he billed me for his labor and never emailed me my receipt or a list of parts he has ordered .i’ve tried calling a number of times they just gave me the runaround and it’s 6/25/24 I’m still waiting I’m very frustrated. I’m going to have to file a complaint with Better Business Bureau & TDLR

Previous Technician left sensor disconnected leading water to flood rooms. The second tech fixed it. Still leaking. Tech came. Nothing can be done

Had appointment to fix washer; issue was not resolved and technician is not answering phone. Left message to call me back but has not responded or acknowledged call.

0/5 Technician did not want to work. Refused to provide services. Refused to hear what the issues I was dealing with. Did not resolved anything.

The technician man never arrived

I submitted a repair request through my home warranty and they sent sears home services. The technician called and told me they would be there in 30 min. I took time off from work and met him at the house. He pulled out the dishwasher and took a look and he said it needed a new overflow sensor. He called the home warranty to see if it was covered and it was. He told me he would have to order it and will schedule to come back once the part was in. I then see the work request was closed as completed with the home warranty. So I called them to let them know that the job was not done so they scheduled me for Saturday the 11th of May. I’m here waiting and my wife decides to call to get an estimated time and they tell her that we are scheduled for the 16th. But I have an email from earlier today the 11th saying my appointment was for today. Horrible customer service. Liars. I wish my home warranty would have more on-call contractors/technicians and get rid of the incompetent ones like sears home services. Lies lies lies.

On April 30th, 2024, I scheduled an appointment with a repair company to fix my appliance. I had to take time off from work to be at home, but the technician never showed up. I was left completely in the dark with no communication from the company. I then tried to contact the company multiple times, but had to go through an automated system and wait on hold for extended periods. When I finally spoke to a person, they were rude and unhelpful, claiming that the technician had reported that I was not at home. After reviewing my security camera, I discovered that the technician had indeed come to my home, but had taken a picture of my security gate and left without even ringing the bell. I rescheduled for the following day, but the technician once again failed to show up or even contact me. Based on my experience, I strongly advise against using this company for repairs or warranty services. The lack of communication and poor customer service are unacceptable. I urge others to avoid this company and seek out a more reliable repair service.

My GE Monogram gas range needed repair. I called a company that turned out to be Sears. The tech came to troubleshoot. After a few minutes, he called someone on the phone and explained what was happening. After a few more minutes, the tech told me I needed three parts and I had to pay upfront over $900 to repair my range. After several months, Sears called and informed me that they could not get one of the parts and my range could not be repaired. I was reimbursed all but the initial troubleshooting fee of close to $130. I called Gorman Distributing next. Their tech checked my range and told me that a part was needed. The part and labor were half of what Sears had charged me. Once the part arrived, the tech fixed my range. If you need repairs on your appliances, I would not recommend Sears. Consider other companies first.

The repair man couldn't fix the dishwasher and didn't send me a receipt. Wouldn't give me the part numbers that the machine needed. Gave me a ridiculous price and wanted me to buy a service contract before he would go further. Then charged me 128.00.