8401 Gateway Blvd W Reviews

On Time. Very friendly. Finished job quickly 🙌

I was told over the phone it was $99 for the diagnostic plus tax but then was notified on arrival its $119.99 plus tax so thats a big change. This price could be used for the service. Excellent I thought. Second, the tech who came was Elijah. He was timely, respectful, he was a straight shooter and found the problem right away. He was excellent. And amazing. He found the problem right away but the price to fix was $502. Wow. That's a price of a new stove. So we declined and got a new stove. That's insane pricing. Nothing wrong with them just pricing is through the roof.

(Translated by Google) 18 days is a long time to wait for a washing machine repair. (Original) Es mucho tiempo esperar 18 días por una reparación de lavadora.

Alonso is a good technician, I told him the problem with the dryer, that it make a rumbling sound. He dismanteled the dryer. I asked if I could dry vac the inside of the dryer, he allowed me. I suggested the replacement of the six wheels, he inspected them and said they were still good. Unfortuantely although the cleaning helped a little the rumbling still remains but not as pronounced but the rumble is still there. The wheels I believe are out of round by visual inspection appear ok but unless you have is micrometer to measure out of round of the wheels you can't tell by visual inspection. The dryer still has that rumbling sound. I will resubmit another work order. Wheels need to be replaced, rumbling sound is stll there.

The technician was great - but the automated AI robot scheduling and communications system is maddening! You are not "allowed' to speak to a human which causes tremendous confusion and frustration. My appointment was scheduled, rescheduled and re-re-scheduled for one solid week - without any notification of change during business hours

Rogelio was very professional and very courteous. The tracking service was horrible. I received several messages from the day before stating they would be here "at 8:00 am" then at 8:15 a message stating "between 9:42 - 10:47" then a message "arriving at 10:17" then "arriving after 5:00". At the end he arrived approximately around 11:00 am. Very uncertain and confusing.

Problems in appt. time & arrival without communication on delays & time of arrival

Well he the person that came to fix my dryer looked professional and acted professional did a great job I would recommend him for sure . But after he was through, did not like his threat, I have coverage for my appliances ,as you all know there not cheap especially for a handicap in ssi,no excuses here. Well after he was through, he said if I don't do certain things to keep my dryer going he will charge me next time he comes ,he said because if you don't clean exhaust exiting of air ,something like that .Iam chargen you ! OK my question, sorry to sound" Macfly"here but first why the threat and if I have full coverage for my appliances, why have them,and pay so much for coverage . Not crying just my point of view blessings.

Sear should have sent the original technician who made the diagnosis and ordered the part.. Alonso only came to install it, his treatment was kind and cordial.. but the original diagnosis was wrong, the part that the original technician ordered was only the fan that distributes the cold, but the problem is that the refrigerator does not generate the cold, so his diagnosis was wrong.