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8401 Gateway Blvd W Reviews
Read reviews from customers who used our services at 8401 Gateway Blvd W
Total reviews
677
Average Rating
4.3/5
The Sears worker just took some time to show us what to do to get our dishwasher to work again - basically to push the "locked" button for at least 3 minutes and that unlocks it. But he charged us around $174 for doing that. It seems awfully expensive to just show us how to lock and unlock a dishwasher. I don't recall him doing much else except showing us how to work the "lock" button even though he stayed in our house for around 20 minutes and we payed online while he was here.
Robert F,
Difficult to find parts and too expensive.
Arturo M,
Customer service response - Arturo Maldonado, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694692800000
The first appointment I made no one ever showed up after waiting all day. Never received a text/call letting me know he wasn’t going to show up either. The following day I called and rescheduled my own appointment for the following day. The 2nd scheduled appointment the technician showed up as on the web tracker and he was very professional and addressed my concerns.
Rick C,
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697284800000
Washer was leaking. tech came to the house and assessed the situation, ordered parts and scheduled a follow up. Parts came directly to my home and a new tech came to my home and installed the parts. Tech and his partner ran tests and said all was good. Everyone was professional. Schedules were done on dates given. My only problem is that...My washer is still leaking
jcorde03,
I have no complaints about the technician, he was polite and friendly. However I would never use Sears Appliance repair again because they cancelled my first scheduled appointment after taking the day off of work and waiting around for the technician to show up, they cancelled more than half way through the day. And if you try to call in to speak with someone the only option you have is AI, they do not have the option to speak with a human! I was very upset that I had to take 2 days off of work.
Cristy H,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1765769013728
Michael C,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1752808522628
I was a little dissatisfied, I thought prive tiff preventative maintenance included checking the back of the freezer, and the gentleman stated that he was not able to move the freezer from where it was at
Carolina G,
Customer service response - We apologize for the trouble you've faced, Carolina. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747360334752
Tech was profession and did a lot of work cleaning out the washer/dryer but unit still not drying
Daniel H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719791147235
SEARS needs to go out of business. It starts from the top. Tech should have told the truth to me, it would have helped.
Gayle P,
Customer service response - Thank you, Gayle, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1716879082837
Unprofessional
Myrtle F,
Customer service response - Thank you, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1711427755629
