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8401 Gateway Blvd W Reviews
Read reviews from customers who used our services at 8401 Gateway Blvd W
Total reviews
677
Average Rating
4.3/5
I have no complaints about the technician, he was polite and friendly. However I would never use Sears Appliance repair again because they cancelled my first scheduled appointment after taking the day off of work and waiting around for the technician to show up, they cancelled more than half way through the day. And if you try to call in to speak with someone the only option you have is AI, they do not have the option to speak with a human! I was very upset that I had to take 2 days off of work.
Cristy H,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1765769013728
Michael C,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1752808522628
I was a little dissatisfied, I thought prive tiff preventative maintenance included checking the back of the freezer, and the gentleman stated that he was not able to move the freezer from where it was at
Carolina G,
Customer service response - We apologize for the trouble you've faced, Carolina. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747360334752
Tech was profession and did a lot of work cleaning out the washer/dryer but unit still not drying
Daniel H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719791147235
SEARS needs to go out of business. It starts from the top. Tech should have told the truth to me, it would have helped.
Gayle P,
Customer service response - Thank you, Gayle, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1716879082837
Unprofessional
Myrtle F,
Customer service response - Thank you, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1711427755629
The technician was very helpful and informative, but over $200 just for him to place a belt around the dryer drum is ridiculous and a rip off! If I didn't neee my dryer fixed ASAP, I would have spent more time finding the proper belt, and replaced the item myself.
Joshua J,
Yolie,
Michael G,
Luis L,
Customer service response - Thank you for taking the time to leave us your rating. We hate to see that you have had an experience like this and would like to hear more about it. If you would please email the name, address, and phone number that is associated with the order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1576324800000
