8401 Gateway Blvd W Reviews

As I didn’t use them because they are expensive and I found someone cheaper. I do believe they are good at what they do

The repair man was very professional. I don't understand how service was sent 3 times and instead of parts being needed, I only needed a reboot. This makes no sense to me what so ever. 2 parts sent and neither correct for this refrigerator, just needed a reboot. SEARS, I'm trying very hard to be a loyal customer but this isn't working for me.

Horrible experience from start to finish. When I scheduled the appointment, I went through an AI-guided questionnaire and provided detailed information, including error codes, so the technician could come prepared. However, on the day of the visit, the tech simply read the codes and said a part needed to be replaced, something that could have been determined ahead of time. This meant I had to schedule a second appointment a week later. When the part arrived and the next appointment day came, I waited during the required 8:00 a.m. to 5:00 p.m. window, only to get a notice after 5:00 p.m. that they couldn’t make it. The appointment was pushed out another week. The following week, the technician showed up but said the wrong part had been delivered. Once again, I had to reschedule and wait another week. After multiple delays, the repair was finally completed. Unfortunately, the job itself was sloppy. The dishwasher was left sticking out about an inch, with a visible gap at the top, and now the rubber seal doesn’t stay in place and has to be pushed back in manually. The only positive is that the repair was covered under a Lowe’s appliance warranty. Otherwise, based on this experience, I would not use Sears again.

Repeatedly missed scheduled service time over 2 days. Eventually had to cancel and try someone else. Wasted my time.

2nd review: 4-13-2026 Contacted Sears on 3-19-2026 for appointment to fix refrigerator under extended warranty. They have not show up for 3 appointments without notification. AI now says there are no available appointments in area. 25 days without appointment or refrigerator is ridiculous. They will reply to this review on how sorry they are and to call a number which is only AI. The warranty is junk just like sear appliance service. Sears is now owned by Tansformco. 1st review:They keep rescheduling my appointment. Going on 2 weeks with out refrigerator. Cannot speak to a human. I keep trying to get a hold of somebody. Questioning there warranty

For the 3rd time my dryer is not working

Navigating with AI is horrible. That is their method of customer assistance and service. Had an appointment scheduled to not have anyone show up. After calling warranty company Sears noted the job was complete without ever showing up or doing any work. Apparently this is their MO. Stay away! Lesson learned.

Very long wait times to get somebody out to your home scheduled an appointment to come get my dryer looked at couldn’t get seen till two weeks out. Finally, the day comes where I’m expecting them and they canceled on me very unprofessional on their part and then they want to reschedule me but not for another two weeks out. Communication isn’t great within this company.