8401 Gateway Blvd W Reviews

The tech did not get down at all, just parked and took off

I had a service appointment today and it was the worst experience ever. The guy by the name of David was extremely rude with an attitude, he works for Sears A& E factory service. He knocked on my door within less then a minute as I opened the door he was already gone and inside his van. I had to walk out and chase him down to let him know I was home. When I asked were you leaving he responded with a sacarstic answer " yeah" I asked him why are you leaving if you just got here and that's when David Responded " I'm here ain't I". That's when I asked to talk to his supervisor and he said there was no one he could call or anyone available he can talk to. If your always going to be rude with an attitude against your customers this job isn't ideal for you. If you don't like your job then why be working there. To end the day no job was done I wasted a whole day waiting for him and wasted a day off of work for nothing to be done . When you call the 800 number it's nothing but automated systems there's no number that works that can direct you to a live person. I wouldn't recommend that service provider which is the Sears home warranty or the technicians working for them. If I could rate it a 0 I would.

Worst company for scheduling. Two no shows on two separate days after waiting all day.

We took 3 days off from work and he never showed up. The parts finally arrived at my house without him even looking at our washer and the parts still have not been installed.

Scheduling and communication is a nightmare! It's AI generated and you can't speak to a live rep. They schedule and re-schedule several times and it's frustrating especially if you have to plan your workday. Worst communication ever!

You cannot talk to anyone. Tech came out Monday of the week to repair washer. Error code an hour after leaving and have not been able to contact anyone. Went ahead and scheduled new appt for Friday of same week, text received to reschedule to Wed of same week, and then that was cancelled and rescheduled back to the Friday. Again, cannot talk to any live person to get support and help. AI system is lacking in trying to get any support or answers.

I scheduled a service appointment and my appointment was rescheduled 2days in a row without notice. The tech came out with notification from sears. Tech was friendly and knowledgeable.

DO NOT EVEN TRY TO BOOK WITH THEM. This has been a horrendous experience. I tried to book with them because our dryer was malfunctioning . Everything is run by AI and it’s horrible.‘I finally did talk to a person and I did enjoy that experience. booked for Tuesday 1-5, and added washer prematience for $50. No I have to coordinate everyone I’ve had to stay home. Tuesday comes and all of the dude I get a text that my appointment has been changed to Wednesday at my request!? I NEVER requested. And the only person I can talk to is an AI robot who gaslights me. No only are they changed I suddenly have FOUR appointments for All different washer and dryers … I have to call and cancel because I’m so confused on what all these appointments are. Finally I’m waiting Wednesday and I get a text about my appointment for Friday ! They asked me if I wanted to change it …. TO WEDNESDAY (my original appointment . ) fine sure I did. Well guess what NO ONE CAME. Is this a scam ? I don’t understand . Horrible horrible service . Zero stars if I could.

Very rude demeanor. Please have him reevaluate how he interacts with customers. If he doesn’t like his job, he should consider looking for something else. Even when asking for general information, his annoyed demeanor is evident. It would be understandable if he was constantly interacting with people, being pestered with questions, or hovered over while working, but that is never the case. He seemed annoyed since arrival. I'm a bit upset about his evaluation, especially since we found out the reason wasn’t covered by insurance. I hope this wasn’t based on his personal feelings or perception, and that this visit was handled professionally, regardless of his attitude, and reported correctly without being influenced by personal bias.

Horrible service! Scheduled an appointment on Saturday, and it keeps being rescheduled by them. Very unprofessional. Don’t waste your time!