Appointment Lookup
802-552-4364
8401 Gateway Blvd W Reviews
Read reviews from customers who used our services at 8401 Gateway Blvd W
Total reviews
677
Average Rating
4.3/5
Was supposed to repair my refrigerator on June 11 but the technician never showed up and I had already paid. Finally got it repaired on June 18 and it took all of 10 minutes and they charged $400 for labor. Next time I will find someone else
Angie H,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1750375590869
Sears Appliance Repair deserves zero stars! They’ve canceled my appointments four times already! And to make matters worse, their appointment windows are from 8:00 AM to 5:00 PM. The customer experience is horrible.
Saul M,
Customer service response - We apologize for the trouble you've faced, Saul. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749436221587
Appointment canceled due to technician just couldn't make it. I lost a full days work. No communication other than AI. David was fine. No issues with him. General information about Sears washers are not good. The computer went out within 2 yr period. Washer is slow and I'll dump it if this goes out again. I was told, it will happen again. Nothing can replace speaking to a human, AI will lose customers for your company.
Mollie N,
Customer service response - We apologize for the trouble you've faced, Mollie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1748307532888
Hugo showed up with one sensor that he replaced. He was to have replaced both sensors but he stated there was a work order put in by previous tech for only one. He said he would stop by in a week to replace the other one but never showed up. Our refrigerator temperature is fluctuating and freezes the fresh veggies and fruit. I called about his no show and was told he had closed the ticket. We have been having problems for over a yr…so disappointed with your service.
Hector H,
Customer service response - We apologize for the trouble you've faced, Hector. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747885206059
I’m extremely dissatisfied with the Sears repair department. It’s impossible to speak to a live person. So frustrating!!! I tried all the numbers I found and they all route to an AI. The AI is giving incorrect information. It told me I would qualify for a $30 discount and when the technician got there he said the discount only applies if you sign up for the repair plan which AI did not explain. My appointment was from 8-12 and the tech got there past 3:00. Sears needs to have a customer service department where we can speak to someone and get clear information.
Liz G,
Customer service response - We apologize for the trouble you've faced, Liz. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747789302349
The absolute worst service repairman out there! It’s actually cheaper to purchase a new washer and dryer than to get these ——- to fix anything!
SylC,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1747614687195
Did not do a thing. Just turned on the washer and told us it was over $600. Couldn't even do a diagnostic on it but still charged us for. I would like to have a supervisor call me please
Dr G,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745799455529
No one has shown up to finish fixing the washer I am so disappointed on your costumer service
Rosa L,
Customer service response - We apologize for the trouble you've faced, Rosa. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745454661699
Horrible service resulting in cancellation
Kathy F,
Customer service response - We apologize for the trouble you've faced, Kathy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743130914093
Location is closed Permanent
Francisco L,
Customer service response - We apologize for the trouble you've faced, Francisco. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1741738895989
