8401 Gateway Blvd W Reviews

Did not do a thing. Just turned on the washer and told us it was over $600. Couldn't even do a diagnostic on it but still charged us for. I would like to have a supervisor call me please

No one has shown up to finish fixing the washer I am so disappointed on your costumer service

Horrible service resulting in cancellation

Location is closed Permanent

I scheduled and appointment for 1-5pm the 8th of February, I spent the entire day at home in the front yard, the tech never showed, although he took a picture that looks as if it never got out of his pocket and said he was here at 1:46pm, after multiple calls to customer service and promises of a call from the tech by 4:30pm and then again at 7pm nothing. I was lied to all day and if I could give the zero stars I would, the worst customer service I have ever dealt with, I will pay more for serve to never deal with Sears again, no wonder they had to File bankruptcy in 2018. Update: they rescheduled my appointment for the 10th of February 8-12, the tech called me at 8:37 said he was on his way and it would be $129 for the evaluation. I agreed and waited for his arrival, at 12:10 I text him because he hadn’t arrived yet, at 1:18 he text back and said the parts in where not in yet, and I had a $612.54 bill. A bill already and they haven’t even diagnosed the problem, $612.54 and nobody has even shown up at my house? To top it off, I lost a whole day of work and I believe the tech knew he wasn’t coming out at 8:37 because he didn’t even have a part. The Sears had the nerve to call and want to reschedule for the next day. Use this company at your own risk, there is zero integrity within the organization and you will waste your time and money.

Sears Appliance repair doesn’t even rate a One Star, but that’s as low as the ratings allow me to go. 1st off, my family has shopped at Sears and used their appliance repair service for over two decades. We all know Sears has gone out of business after decades of losing money. I believe in being loyal to a business to the bitter end and that’s where I’m at today, the bitter end with patronizing Sears. I contacted their appliance division and was rerouted to a Text Bot (AI) to make an appointment for a broke down double oven. The Text Bot made me an appointment for the following day. The following day no service technician came, and I called again. The Text Bot couldn’t comprehend the conversation, so I hung up and called back requesting to speak to a person. The system sent me to an “audible voice bot” (AI) who wasn’t equipped to handle my questions, and I again asked to speak to a HUMAN BEING. This time a was routed to a Human, but a foreign speaking one. I kept having to correct the Human with my information as she was repeating all the information back to me incorrectly. After all my information was verified, my name, my address, my phone number and my email address I was rerouted again to a Human that handled appointments. The very long story short was she couldn’t find any appointment for me and offered many excuses. Another appointment was made for that day in the afternoon for a technician to come somewhere between 1 to 5. %pm came and went and no technician arrived. Needless to say, I do NOT recommend Sears for any appliance repair. I’m sorry to say that they are inept. Now I have to research another appliance repair company that employs Humans. I no doubt realize that even this “review” will be answered by an AI Text Bot informing me that they are sorry and they can do better and they’ll leave me a customer service phone number to make my experience better. The truth is there’s nothing they can do to make it right. There’s no Humans to do any repairs. Nothing. As of this review I haven’t even had them call me. I don’t think the Humans they do employ even know that they missed my appointment.

Bad

I had an appt the 24th of this month. I got a call saying they ordered parts and they’d made an appt the 26th from 0800am to 1200pm. So we decided to stay in town after the holiday to make sure we were here. At 2pm, I called multiple times (with no response or any update whatsoever), so I used a third party to get in contact with SOMEONE. They said the technician was on his way, I was the next stop ( it was 2:30pm by then), and I should be getting a call from that technician within the hour. It is now 2:43pm and just got a message saying “due to parts” my appt is rescheduled to 4 days from now. WE LOST AN ENTIRE DAY because of their misscheduling and miscommunications. I’m going higher to submit a formal complaint and am saving all my failed attempts at calls and texts to the person who called to schedule me the second time. Don’t waste your time.

Sears technitian never shower up to my house and he reported that he did

The biggest challenge with Sears is we waited 3 weeks for this to be fixed. They ordered the part the first time without coming and it was the wrong size and color. Then we waited 10 more days for the. Right size gasket and then 6 days for them to come install. Very poor service.