8401 Gateway Blvd W Reviews

I had a hard time finding someone to look at my washer because I live in base and when I called Sears I told her my Samsung displayed the EC code meaning there was a blockage somewhere that prevented the water to drain. I said the same thing to the guy when he came over. At no point did he bother to look or open the back to see where it was clogged. Instead he spent his time looking under the washer. Then he said the problem was the motor and that the repair would cost around $400 . He said that was the reason it wasn’t working and I told him it DOES work it just doesn’t drain the water. He continued to say it was the motor. So I said I was not going to get it repair and he charged me the fee for coming over. Now that my husband is back from his deployment he opened the washer and found a sock stuck which is why it wasn’t draining. And our washer works completely fine. So no I do not recommend this place, it feels like I was scammed out of money because he didn’t even bother to see why it wasn’t draining. Didn’t bother to open the back or see where the clog was at nothing. If I could do zero stars I would.

He never showed up terrible service have been waiting since November to have my washer to be fixed

SEAR'S Home Warranty is HORRIBLE, HORRIBLE, HORRIBLE don't buy it. October 8, 2024 Technician Rogelio showed up.... didn't do diagnosis on refrigerator said outlet wasn't good...electrician came and outlet was good. Another technician came, said compressor was bad all along. Today November 4, 2024, technician was to have shown up....A NO SHOW.....NO Alert or notices.....ONE MONTH LATER.....We Still don't have a refrigerator!!!!....Looking for legal assistance to help us with this matter AND A NEW REFRIGERATOR. EL PASO, TEXAS

If I could give a -0 I would. I've been having soooo many issues with the Kenmore washer I bought just a few months after I bought it. I bought the protection plan and techs have been coming out and fixing it, ordering parts, etc; however, if it's not one thing it's another. Elijah was the last tech that came and put the parts but unfortunately he wrote on his notes that my washer was disqualified for further service due to customer neglect (which is totally false!!). Today I had a scheduled repair, he showed up and after two minutes outside he left without even talking to me or looking at the washer. I called him and he rejected my call. Later I received an email stating that I no longer qualify for service because of customer neglect. I am so disappointed with all I've experienced!😔

Explained to them about having children. And still not putting my refrigerator at top priority to ship my parts faster for faster service. What a shame I paid alot of money for warrenty and they took their sweet time. I was 11days of not having a fridge 😒

Really bad service because I sat here from 1:00 to 5:00 (scheduled appointment time) and no one showed up or called.

He was unable to fix the dryer, due to no part again. I've been waiting for the part for 1 mos and 21 days. Seemed to be a nice young man.

No technician arrived. I waited from 8 to 5, and when I checked the website at 5, it said a technician had arrived. Now, one was here. I called customer service, but they couldn’t resolve the issue and will have to send someone else. I've been trying to fix this issue for the past two months. It was the worst experience I’ve ever had with this company.

I submitted a warranty repair to happen on the 20th of June. A technician came out and found what was wrong and had to order a couple of parts, I was fine with that, we scheduled a day for him to come back to finish the job and no one showed up and no one contacted me about delays or part status. I waited a day and tried calling which I had to navigate maybe the hardest automated gatekeeper I’ve ever encountered and when I finally got someone they were rude and unhelpful saying the inly thing to do was reschedule for someone to come out. I later learned parts were ordered and delivered but not to my home and not to Sears directly but to the first technician who ordered the parts. When the second technician came he had to go to the first technicians home and get the parts, was almost done only to learn one part was wrong. He ordered hopefully the right one but I’ve had zero updates, I call and get the horrendous automated gatekeeper and all I can get is parts were ordered. Someone was supposed to complete this on the 10th of July and I’ve heard nothing new and I can’t deal with the automated system again. I tried going to Sears at the mall only to learn the repair department isn’t even there and they outsource to third parties. A manager at the store claimed to be emailing someone to help resolve the matter but still no one has contacted me. I’m not unreasonable, I understand sometimes parts may take longer and mistake happen when ordering, what I don’t get is the massive lack of communication or even the ability to get updates, I also don’t appreciate being lied to when told someone will contact me and I get nothing. My phone is by me almost 24/7 and I’m not hard to get ahold of.i just want my freezer fixed, I don’t think that’s asking too much. This is beyond unprofessional and bad business. I will never again buy an appliance or probably anything from Sears ever again if this is how they’re going to treat their customers.

Part was not delivered, so he did come to do the service. He was was not very helpful on the phone when I asked him to please check to what address the part was send too. He responded I did not order it someone else did so I couldn't tell you. I had to call the insurance to see what was happening and they informed me that the part was never send. I send a text message to let him know the part was not going to be in until the 19th of July I have not received an answer back. His name is Hugo. Very disappointed we have been with out a fridge for three weeks.