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8401 Gateway Blvd W Reviews
Read reviews from customers who used our services at 8401 Gateway Blvd W
Total reviews
677
Average Rating
4.3/5
Nothing can be done and no one tells me what the next steps are. This is not a pleasant experience!
Andrea B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720149932254
Sears used to be a great company! Not so much anymore, which is sad. Sears charges for the warranty program, then the estimate and parts and repairs. The dryer part needed is not made anymore; went to Lowe's, got a dryer and a 5 year plan than covers parts, labor, etc. No extra fees.
carey H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720017410716
It’s a scam ,you pay 128.00 fee so the technician goes and tells you that to fix a washer you have to pay more than the cost of the unit.then they keep the 128.00 for doing nothing.
Victor H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719919049850
I paid for this extended warranty as I purchased my fridge, I paid for the fridge and the paperwork is under my husband's name. I don't know why they did the paperwork like that. The repair man came to my house and said that the annual cleaning service was not covered and I said fine, I will call and ask why not because that was part of the plan. He then asks to use my restroom and I don't feel comfortable but I let him anyways . Comes back and tells me oh it's covered, then asks for a brush to clean the fridge. Will no be extending warranty and beware I purchased extended 3 year warranty for my washer and dryer and now they are saying I did not!! I have to call my bank and make a dispute since they want to steal.
Adela H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719473942118
Still not working
Jaime C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719474145185
Now it’s November 29 and still waiting (It’s July 7, 2024) & still waiting) I’m going to have to give them a one star. On April 2024 I called Sears appliance repair using Sears protecting home warranty. I requested repair service for my washing machine .When the tech arrived he was polite. he found the issue immediately with the washer. he disassembled the washer ordered some parts. The parts arrived. They did not fit. so he ordered the part two more times they did not fit now they are saying the parts where not delivered now they’re just giving me the runaround and they have given me three different fake case numbers and have not showed up on the appointment made leaving me with a disassembled washer and all those parts he ordered Plus, he billed me for his labor and never emailed me my receipt or a list of parts he has ordered .i’ve tried calling a number of times they just gave me the runaround and it’s 6/25/24 I’m still waiting I’m very frustrated. I’m going to have to file a complaint with Better Business Bureau & TDLR
Martinez (,
Previous Technician left sensor disconnected leading water to flood rooms. The second tech fixed it. Still leaking. Tech came. Nothing can be done
Argelia M,
Customer service response - A big thank you, Argelia, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1718160136068
Had appointment to fix washer; issue was not resolved and technician is not answering phone. Left message to call me back but has not responded or acknowledged call.
Gloria G,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717722516901
0/5 Technician did not want to work. Refused to provide services. Refused to hear what the issues I was dealing with. Did not resolved anything.
Cecilia B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717638217986
The technician man never arrived
Lydia A,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716456892539
