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8401 Gateway Blvd W Reviews
Read reviews from customers who used our services at 8401 Gateway Blvd W
Total reviews
677
Average Rating
4.3/5
I was disappointed that the tech couldn't get the dryer to work. He said that it was an electrical problem. Actually when my husband and I move into this house & put new the new Kenmore washer & dryer Sears tech did all of the work on the dryer 6 years ago. I paid all that money for nothing & he sold me a home warranty. Still haven't received of the paperwork (warranty). So, we sit here with no dryer working.
Michael L,
Customer service response - Thank you, Michael, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our repair service. If your concerns are still unresolved, and you would like us to look into your situation please email the name, address, and phone number that is associated with the service order to [email protected]. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1607947200000
The tech kept us waiting, we received the parts and did not complete the repair for 3 days. Customer service was no help. No manager aviable to provide support. Have use Sears years for year's. We had never received such a bad experience not using Sears again. SEARS CONTRACTS out to 3rd party companies. Not a satisfied customer The tech also didn't connect the exhaust dryer hose.
Robert M,
Customer service response - Thank you, Robert, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our repair service. If you would please email the name, address, and phone number that is associated with the service order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1607947200000
You have to order parts online
Sergio O,
Customer service response - Thank you, Sergio, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand, and synopsis to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1607947200000
Parts ordering services are not very good.
Alfredo P,
Customer service response - Thank you, Alfredo, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand, and synopsis to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1607947200000
Call was totally useless.The online chat is useless.Calls are still better talking to people not typing.
An O,
Customer service response - Onymous we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1639483200000
They never came to do job, Or call me. Very unreliable!
Ana D,
Customer service response - Ana, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1639483200000
They did not mention the 50 dollar holding fee. Otherwise it would of been 5 stars
Joseph G,
Customer service response - Joseph, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1639483200000
I dont know how many loop-arounds I had just to try and speak with an actual person.
Joel P,
Customer service response - Joel Provencio, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1639483200000
Don't get me started.
Javier A,
They do not give repair service at this location. They are not selling the parts.
Adem B,
Customer service response - Adem Bilgin, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692014400000
