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8401 Gateway Blvd W Reviews
Read reviews from customers who used our services at 8401 Gateway Blvd W
Total reviews
677
Average Rating
4.3/5
Ramona P,
Customer service response - Hi Ramona, Thank you for taking the time to let us know about your recent service visit. We will forward this information on to the proper channels for future improvements. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1513252800000
Had to wait a month for a repairman to come out and fix my refrigerator. Then he ordered parts and had to come back at a later time. Then came back for the appointment and worked on the refrigerator and it's still not working. So, I had to make another appointment and got one for a month later! This is the most ridiculous thing in the world. I won't be purchasing from Sears again.
Ruth M,
Customer service response - Yikes Ruth!! We hate to see this and would love to help if possible! If you would please email the name, address, and phone number associated with the order to [email protected] we will be more than happy to dig deeper into this for you. We appreciate your business and look forward to assisting you.
Sears Home Services on 1513252800000
Had to wait for two weeks before a service person could come and fix my water heater. It worked for one day and now I have to wait another week
Arlene P,
Customer service response - We hate to see this Arlene and would love to look into this to see how we can help. If you would please email the name, address, and phone number associated with the order to [email protected] we can take a look at what is going on. We appreciate your business and look forward to assisting you.
Sears Home Services on 1513252800000
Carolina H,
Customer service response - We are sorry to hear that you did not have a positive experience. We appreciate your feedback and we will look to improve upon this. ^OC
Sears Home Services on 1544788800000
Customer service is pathetic.
david E,
Customer service response - Thank you for sharing your review. We apologize for the inconvenience you experienced. We can certainly look into your situation further. Please email us at [email protected] with your name, address, and phone number associated with your account. Thank you. ^OC
Sears Home Services on 1544788800000
No coverage on my appliance
Diana C,
Customer service response - Hello Diana, thank you for taking the time to share your experience with us regarding your coverage of your unit.
Sears Home Services on 1607947200000
I was disappointed that the tech couldn't get the dryer to work. He said that it was an electrical problem. Actually when my husband and I move into this house & put new the new Kenmore washer & dryer Sears tech did all of the work on the dryer 6 years ago. I paid all that money for nothing & he sold me a home warranty. Still haven't received of the paperwork (warranty). So, we sit here with no dryer working.
Michael L,
Customer service response - Thank you, Michael, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our repair service. If your concerns are still unresolved, and you would like us to look into your situation please email the name, address, and phone number that is associated with the service order to [email protected]. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1607947200000
The tech kept us waiting, we received the parts and did not complete the repair for 3 days. Customer service was no help. No manager aviable to provide support. Have use Sears years for year's. We had never received such a bad experience not using Sears again. SEARS CONTRACTS out to 3rd party companies. Not a satisfied customer The tech also didn't connect the exhaust dryer hose.
Robert M,
Customer service response - Thank you, Robert, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our repair service. If you would please email the name, address, and phone number that is associated with the service order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1607947200000
You have to order parts online
Sergio O,
Customer service response - Thank you, Sergio, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand, and synopsis to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1607947200000
Parts ordering services are not very good.
Alfredo P,
Customer service response - Thank you, Alfredo, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand, and synopsis to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1607947200000
