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8401 Gateway Blvd W Reviews
Read reviews from customers who used our services at 8401 Gateway Blvd W
Total reviews
677
Average Rating
4.3/5
Darlene V,
Customer service response - We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on 1544788800000
Technician that checked our air conditioner did an awesome job. we're very grateful for their time and effort on our products.
Raymond G,
Customer service response - Hi Raymond! Thank you for taking the time to leave us your 5 star rating! We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1513252800000
The service was fine, the technician was vague with her answer with regard to what was wrong with the appliance.
H R,
Yeniva M,
Jerry F,
On Time. Very friendly. Finished job quickly 🙌
Dorothy B,
I was told over the phone it was $99 for the diagnostic plus tax but then was notified on arrival its $119.99 plus tax so thats a big change. This price could be used for the service. Excellent I thought. Second, the tech who came was Elijah. He was timely, respectful, he was a straight shooter and found the problem right away. He was excellent. And amazing. He found the problem right away but the price to fix was $502. Wow. That's a price of a new stove. So we declined and got a new stove. That's insane pricing. Nothing wrong with them just pricing is through the roof.
Adrian K,
(Translated by Google) 18 days is a long time to wait for a washing machine repair. (Original) Es mucho tiempo esperar 18 días por una reparación de lavadora.
Luz C,
Customer service response - Lamentamos el largo tiempo de espera para la reparación, Luz Maria. Gracias por tus comentarios, y te recomendamos contactarnos directamente para discutir posibles soluciones.
Sears Home Services on 1776118952260
Alonso is a good technician, I told him the problem with the dryer, that it make a rumbling sound. He dismanteled the dryer. I asked if I could dry vac the inside of the dryer, he allowed me. I suggested the replacement of the six wheels, he inspected them and said they were still good. Unfortuantely although the cleaning helped a little the rumbling still remains but not as pronounced but the rumble is still there. The wheels I believe are out of round by visual inspection appear ok but unless you have is micrometer to measure out of round of the wheels you can't tell by visual inspection. The dryer still has that rumbling sound. I will resubmit another work order. Wheels need to be replaced, rumbling sound is stll there.
noel N,
Customer service response - We apologize for the ongoing issue with your dryer, Noel. Thank you for your feedback, and we recommend contacting us directly to address the rumbling sound and discuss replacing the wheels.
Sears Home Services on 1769453287161
The technician was great - but the automated AI robot scheduling and communications system is maddening! You are not "allowed' to speak to a human which causes tremendous confusion and frustration. My appointment was scheduled, rescheduled and re-re-scheduled for one solid week - without any notification of change during business hours
Scott O,
Customer service response - We apologize for the scheduling issues and lack of communication, Scott. We appreciate your feedback and will work on improving our scheduling system.
Sears Home Services on 1757654061278
