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8401 Gateway Blvd W Reviews
Read reviews from customers who used our services at 8401 Gateway Blvd W
Total reviews
677
Average Rating
4.3/5
Rogelio was very professional and very courteous. The tracking service was horrible. I received several messages from the day before stating they would be here "at 8:00 am" then at 8:15 a message stating "between 9:42 - 10:47" then a message "arriving at 10:17" then "arriving after 5:00". At the end he arrived approximately around 11:00 am. Very uncertain and confusing.
Richard C,
Customer service response - We apologize for the confusing tracking updates, Richard. We're glad to hear Rogelio was professional and courteous, and we appreciate your feedback to help us improve our service.
Sears Home Services on 1735531499778
Problems in appt. time & arrival without communication on delays & time of arrival
Barbara C,
Customer service response - We apologize for the lack of communication regarding your appointment, Barbara. We appreciate your feedback and will work to improve our scheduling and communication processes.
Sears Home Services on 1731027265003
Well he the person that came to fix my dryer looked professional and acted professional did a great job I would recommend him for sure . But after he was through, did not like his threat, I have coverage for my appliances ,as you all know there not cheap especially for a handicap in ssi,no excuses here. Well after he was through, he said if I don't do certain things to keep my dryer going he will charge me next time he comes ,he said because if you don't clean exhaust exiting of air ,something like that .Iam chargen you ! OK my question, sorry to sound" Macfly"here but first why the threat and if I have full coverage for my appliances, why have them,and pay so much for coverage . Not crying just my point of view blessings.
Eduardo U,
Customer service response - We apologize for the misunderstanding, Eduardo. We're glad to hear the technician did a great job, and we appreciate your feedback to help us improve our communication regarding maintenance advice.
Sears Home Services on 1730689188139
Sear should have sent the original technician who made the diagnosis and ordered the part.. Alonso only came to install it, his treatment was kind and cordial.. but the original diagnosis was wrong, the part that the original technician ordered was only the fan that distributes the cold, but the problem is that the refrigerator does not generate the cold, so his diagnosis was wrong.
Marisela,
Customer service response - We apologize for the confusion and inaccurate diagnosis initially provided. Thankeno for acknowledging Alonso's kind service, and we're committed to rectifying the situation.
Sears Home Services on 1721050061050
PROF. , POLITE, FAST. BUT DIDN,T CHECK GAS LINE, SOMEONE TURN GAS OFF ! I HAVE A CONDO AND DON,T PAY GAS BILL , HOA DOES. SORRY THANKS FOR HELP !!
james J,
Customer service response - We're thrilled to hear you found our service professional, polite, and fast! Thank your for taking the time to leave a review.
Sears Home Services on 1719196403832
Igniter was changed on my stove griddle still doesn’t hold temperature. Flame goes on every 15 seconds and turns off. I believe the thermostat is bad also. I was told it was working but doesn’t seem it is.
marissa H,
Customer service response - Hello marissa, we acknowledge and appreciate your 3-star rating. Your feedback is important to us, and we're open to hearing more about your experience with Sears Appliance Repair. If there's anything specific you'd like to discuss or suggest for improvement, please don't hesitate to reach out. Thank you for choosing us.
Sears Home Services on 1716456330118
Jesus V,
Customer service response - Hi Jesus, we appreciate you taking the time to leave us a rating. We hope we can serve you again with Sears Appliance Repair in the future. Thanks!
Sears Home Services on 1705398174997
veronica S,
Bernadette G,
Leticia V,
Customer service response - Hi Leticia!! Thank you for taking the time to let us know about your recent visit!! We value your feedback and will forward it on to the proper channels for future improvements. We appreciate your business and hope to assist you in the future.
Sears Home Services on 1513252800000
