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8401 Gateway Blvd W Reviews
Read reviews from customers who used our services at 8401 Gateway Blvd W
Total reviews
677
Average Rating
4.3/5
The technician was very helpful and informative, but over $200 just for him to place a belt around the dryer drum is ridiculous and a rip off! If I didn't neee my dryer fixed ASAP, I would have spent more time finding the proper belt, and replaced the item myself.
Joshua J,
Yolie,
Michael G,
Luis L,
Customer service response - Thank you for taking the time to leave us your rating. We hate to see that you have had an experience like this and would like to hear more about it. If you would please email the name, address, and phone number that is associated with the order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1576324800000
Norma V,
Customer service response - Thank you, Norma, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand, and synopsis to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1639483200000
As I didn’t use them because they are expensive and I found someone cheaper. I do believe they are good at what they do
Diane S,
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697284800000
The repair man was very professional. I don't understand how service was sent 3 times and instead of parts being needed, I only needed a reboot. This makes no sense to me what so ever. 2 parts sent and neither correct for this refrigerator, just needed a reboot. SEARS, I'm trying very hard to be a loyal customer but this isn't working for me.
Gayle P,
Horrible experience from start to finish. When I scheduled the appointment, I went through an AI-guided questionnaire and provided detailed information, including error codes, so the technician could come prepared. However, on the day of the visit, the tech simply read the codes and said a part needed to be replaced, something that could have been determined ahead of time. This meant I had to schedule a second appointment a week later. When the part arrived and the next appointment day came, I waited during the required 8:00 a.m. to 5:00 p.m. window, only to get a notice after 5:00 p.m. that they couldn’t make it. The appointment was pushed out another week. The following week, the technician showed up but said the wrong part had been delivered. Once again, I had to reschedule and wait another week. After multiple delays, the repair was finally completed. Unfortunately, the job itself was sloppy. The dishwasher was left sticking out about an inch, with a visible gap at the top, and now the rubber seal doesn’t stay in place and has to be pushed back in manually. The only positive is that the repair was covered under a Lowe’s appliance warranty. Otherwise, based on this experience, I would not use Sears again.
Charlie M,
Customer service response - We apologize for the trouble you've faced, Charlie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1777421261217
Repeatedly missed scheduled service time over 2 days. Eventually had to cancel and try someone else. Wasted my time.
Sharon S,
Customer service response - We apologize for the trouble you've faced, Sharon. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1776210907124
sergio C,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1775087540777
