8401 Gateway Blvd W Reviews

I scheduled and appointment for 1-5pm the 8th of February, I spent the entire day at home in the front yard, the tech never showed, although he took a picture that looks as if it never got out of his pocket and said he was here at 1:46pm, after multiple calls to customer service and promises of a call from the tech by 4:30pm and then again at 7pm nothing. I was lied to all day and if I could give the zero stars I would, the worst customer service I have ever dealt with, I will pay more for serve to never deal with Sears again, no wonder they had to File bankruptcy in 2018. Update: they rescheduled my appointment for the 10th of February 8-12, the tech called me at 8:37 said he was on his way and it would be $129 for the evaluation. I agreed and waited for his arrival, at 12:10 I text him because he hadn’t arrived yet, at 1:18 he text back and said the parts in where not in yet, and I had a $612.54 bill. A bill already and they haven’t even diagnosed the problem, $612.54 and nobody has even shown up at my house? To top it off, I lost a whole day of work and I believe the tech knew he wasn’t coming out at 8:37 because he didn’t even have a part. The Sears had the nerve to call and want to reschedule for the next day. Use this company at your own risk, there is zero integrity within the organization and you will waste your time and money.

Sears Appliance repair doesn’t even rate a One Star, but that’s as low as the ratings allow me to go. 1st off, my family has shopped at Sears and used their appliance repair service for over two decades. We all know Sears has gone out of business after decades of losing money. I believe in being loyal to a business to the bitter end and that’s where I’m at today, the bitter end with patronizing Sears. I contacted their appliance division and was rerouted to a Text Bot (AI) to make an appointment for a broke down double oven. The Text Bot made me an appointment for the following day. The following day no service technician came, and I called again. The Text Bot couldn’t comprehend the conversation, so I hung up and called back requesting to speak to a person. The system sent me to an “audible voice bot” (AI) who wasn’t equipped to handle my questions, and I again asked to speak to a HUMAN BEING. This time a was routed to a Human, but a foreign speaking one. I kept having to correct the Human with my information as she was repeating all the information back to me incorrectly. After all my information was verified, my name, my address, my phone number and my email address I was rerouted again to a Human that handled appointments. The very long story short was she couldn’t find any appointment for me and offered many excuses. Another appointment was made for that day in the afternoon for a technician to come somewhere between 1 to 5. %pm came and went and no technician arrived. Needless to say, I do NOT recommend Sears for any appliance repair. I’m sorry to say that they are inept. Now I have to research another appliance repair company that employs Humans. I no doubt realize that even this “review” will be answered by an AI Text Bot informing me that they are sorry and they can do better and they’ll leave me a customer service phone number to make my experience better. The truth is there’s nothing they can do to make it right. There’s no Humans to do any repairs. Nothing. As of this review I haven’t even had them call me. I don’t think the Humans they do employ even know that they missed my appointment.

Bad

I had an appt the 24th of this month. I got a call saying they ordered parts and they’d made an appt the 26th from 0800am to 1200pm. So we decided to stay in town after the holiday to make sure we were here. At 2pm, I called multiple times (with no response or any update whatsoever), so I used a third party to get in contact with SOMEONE. They said the technician was on his way, I was the next stop ( it was 2:30pm by then), and I should be getting a call from that technician within the hour. It is now 2:43pm and just got a message saying “due to parts” my appt is rescheduled to 4 days from now. WE LOST AN ENTIRE DAY because of their misscheduling and miscommunications. I’m going higher to submit a formal complaint and am saving all my failed attempts at calls and texts to the person who called to schedule me the second time. Don’t waste your time.

Sears technitian never shower up to my house and he reported that he did

The biggest challenge with Sears is we waited 3 weeks for this to be fixed. They ordered the part the first time without coming and it was the wrong size and color. Then we waited 10 more days for the. Right size gasket and then 6 days for them to come install. Very poor service.

I had a hard time finding someone to look at my washer because I live in base and when I called Sears I told her my Samsung displayed the EC code meaning there was a blockage somewhere that prevented the water to drain. I said the same thing to the guy when he came over. At no point did he bother to look or open the back to see where it was clogged. Instead he spent his time looking under the washer. Then he said the problem was the motor and that the repair would cost around $400 . He said that was the reason it wasn’t working and I told him it DOES work it just doesn’t drain the water. He continued to say it was the motor. So I said I was not going to get it repair and he charged me the fee for coming over. Now that my husband is back from his deployment he opened the washer and found a sock stuck which is why it wasn’t draining. And our washer works completely fine. So no I do not recommend this place, it feels like I was scammed out of money because he didn’t even bother to see why it wasn’t draining. Didn’t bother to open the back or see where the clog was at nothing. If I could do zero stars I would.

He never showed up terrible service have been waiting since November to have my washer to be fixed

SEAR'S Home Warranty is HORRIBLE, HORRIBLE, HORRIBLE don't buy it. October 8, 2024 Technician Rogelio showed up.... didn't do diagnosis on refrigerator said outlet wasn't good...electrician came and outlet was good. Another technician came, said compressor was bad all along. Today November 4, 2024, technician was to have shown up....A NO SHOW.....NO Alert or notices.....ONE MONTH LATER.....We Still don't have a refrigerator!!!!....Looking for legal assistance to help us with this matter AND A NEW REFRIGERATOR. EL PASO, TEXAS

If I could give a -0 I would. I've been having soooo many issues with the Kenmore washer I bought just a few months after I bought it. I bought the protection plan and techs have been coming out and fixing it, ordering parts, etc; however, if it's not one thing it's another. Elijah was the last tech that came and put the parts but unfortunately he wrote on his notes that my washer was disqualified for further service due to customer neglect (which is totally false!!). Today I had a scheduled repair, he showed up and after two minutes outside he left without even talking to me or looking at the washer. I called him and he rejected my call. Later I received an email stating that I no longer qualify for service because of customer neglect. I am so disappointed with all I've experienced!😔