8401 Gateway Blvd W Reviews

Explained to them about having children. And still not putting my refrigerator at top priority to ship my parts faster for faster service. What a shame I paid alot of money for warrenty and they took their sweet time. I was 11days of not having a fridge 😒

Really bad service because I sat here from 1:00 to 5:00 (scheduled appointment time) and no one showed up or called.

He was unable to fix the dryer, due to no part again. I've been waiting for the part for 1 mos and 21 days. Seemed to be a nice young man.

No technician arrived. I waited from 8 to 5, and when I checked the website at 5, it said a technician had arrived. Now, one was here. I called customer service, but they couldn’t resolve the issue and will have to send someone else. I've been trying to fix this issue for the past two months. It was the worst experience I’ve ever had with this company.

I submitted a warranty repair to happen on the 20th of June. A technician came out and found what was wrong and had to order a couple of parts, I was fine with that, we scheduled a day for him to come back to finish the job and no one showed up and no one contacted me about delays or part status. I waited a day and tried calling which I had to navigate maybe the hardest automated gatekeeper I’ve ever encountered and when I finally got someone they were rude and unhelpful saying the inly thing to do was reschedule for someone to come out. I later learned parts were ordered and delivered but not to my home and not to Sears directly but to the first technician who ordered the parts. When the second technician came he had to go to the first technicians home and get the parts, was almost done only to learn one part was wrong. He ordered hopefully the right one but I’ve had zero updates, I call and get the horrendous automated gatekeeper and all I can get is parts were ordered. Someone was supposed to complete this on the 10th of July and I’ve heard nothing new and I can’t deal with the automated system again. I tried going to Sears at the mall only to learn the repair department isn’t even there and they outsource to third parties. A manager at the store claimed to be emailing someone to help resolve the matter but still no one has contacted me. I’m not unreasonable, I understand sometimes parts may take longer and mistake happen when ordering, what I don’t get is the massive lack of communication or even the ability to get updates, I also don’t appreciate being lied to when told someone will contact me and I get nothing. My phone is by me almost 24/7 and I’m not hard to get ahold of.i just want my freezer fixed, I don’t think that’s asking too much. This is beyond unprofessional and bad business. I will never again buy an appliance or probably anything from Sears ever again if this is how they’re going to treat their customers.

Part was not delivered, so he did come to do the service. He was was not very helpful on the phone when I asked him to please check to what address the part was send too. He responded I did not order it someone else did so I couldn't tell you. I had to call the insurance to see what was happening and they informed me that the part was never send. I send a text message to let him know the part was not going to be in until the 19th of July I have not received an answer back. His name is Hugo. Very disappointed we have been with out a fridge for three weeks.

Nothing can be done and no one tells me what the next steps are. This is not a pleasant experience!

Sears used to be a great company! Not so much anymore, which is sad. Sears charges for the warranty program, then the estimate and parts and repairs. The dryer part needed is not made anymore; went to Lowe's, got a dryer and a 5 year plan than covers parts, labor, etc. No extra fees.

It’s a scam ,you pay 128.00 fee so the technician goes and tells you that to fix a washer you have to pay more than the cost of the unit.then they keep the 128.00 for doing nothing.

I paid for this extended warranty as I purchased my fridge, I paid for the fridge and the paperwork is under my husband's name. I don't know why they did the paperwork like that. The repair man came to my house and said that the annual cleaning service was not covered and I said fine, I will call and ask why not because that was part of the plan. He then asks to use my restroom and I don't feel comfortable but I let him anyways . Comes back and tells me oh it's covered, then asks for a brush to clean the fridge. Will no be extending warranty and beware I purchased extended 3 year warranty for my washer and dryer and now they are saying I did not!! I have to call my bank and make a dispute since they want to steal.